Customer Service Assistants

Meridian Business Support; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in the UK is seeking Customer Service Assistants for Sheffield train station during the busy Christmas season. Ideal candidates will have face-to-face customer service experience and enjoy working with the public. Responsibilities include assisting passengers with queries, helping with baggage, and ensuring crowd control. Positions start from 19/12/25 to 05/01/25 with paid shifts at £12.30 per hour. This is a temporary, full-time role with a deadline to apply by January 10th, 2026.

Qualifications

• Experience in face to face customer service roles.
• Friendly disposition with strong communication skills.
• Comfortable assisting passengers and handling baggage.

Responsibilities

• Help passengers with their queries about trains and services.
• Assist passengers on and off trains using ramps.
• Maintain crowd control during busy times.

Skills

Face to face customer service experience

Working with the public

Ability to assist passengers

Crowd control

Job description

Our client, Sheffield train station (East Midlands Railway), is expecting to be very busy in the lead up to and during the Christmas season and we need some extra help for customer service assistant shifts working on the platforms! Ideal for students and those looking for some extra cash around Christmas and the New Year!

Do you have face to face customer service assistant experience? Do you enjoy working with the public and assisting them? Would you be happy working on platforms and on the station concourse, helping passengers with their queries about the trains and services, ticket purchasing, platform location, directing them through the station? You will also be required to help passengers on and off trains using the ramps where needed (training provided) and with their baggage also, as well as assisting with any crowd control measures at the most hectic times.

Are you a friendly individual with a level head who is able to deliver phenomenal customer service at the busiest times of the year? Then we want to hear from you for these customer service assistant roles!

Starting: A number of shifts available from Friday 19/12/25 – Monday 05/01/25 (not Christmas Day or Boxing Day)

Pay Rate: £12.30 per hour – paid weekly

Hours: Shifts needed vary and include 07:00 – 14:00, 09:00 – 16:00 and 14:00 – 21:00 shifts.

If this Customer Service Assistant role sounds like you then please do apply ASAP!

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy

Job Info

Job Title: Customer Service Assistants

Company: Meridian Business Support

Location: Sheffield, South Yorkshire

Posted:

Closes: Jan 10th 2026

Sector: Customer Services

Contract: Temporary

Hours: Full Time