Customer Service Assistant - Global Mobile

Navy, Army & Airforce Institute (NAAFI); England; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A global service organization is seeking a Customer Service Assistant to deliver exceptional experiences to customers across various locations worldwide. This role demands at least 2 years of customer service experience, effective communication skills, and a valid UK driving licence. Responsibilities include promoting products, ensuring compliance with safety standards, and providing high-quality service. The position offers a competitive salary, benefits including accommodation and holidays, and involves the opportunity to work in various NAAFI locations around the world.

Benefits

Competitive salary

25 days holiday plus 8 bank holidays

Accommodation provided

Company pension scheme

15% Staff discount

Reasonable relocation costs met

Qualifications

• Minimum 2 years of customer service experience.
• Must possess a valid Manual UK Driving Licence.
• Ability to work independently and as part of a team.

Responsibilities

• Provide proactive and friendly customer service.
• Ensure compliance with health and safety standards.
• Promote NAAFI products and enhance brand reputation.
• Process payments accurately using various methods.
• Prepare and serve food and beverages following regulations.
• Maintain cleanliness and hygiene of the premises.

Skills

Customer service experience

Effective communication

Teamwork

Initiative

Attention to detail

Tools

Payment processing systems

Food Safety regulations

Job description

Customer Service Assistant – Global Mobile

Salary: £25,167.48 per annum

Location: Global

Hours: Full Time - 39 Hours/week

Please note whilst this role will be a global mobile role and you will be expected to work in all NAAFI locations worldwide such as Gibraltar, Germany, Ascension, Falklands and Polandon a 2 year rotation.

The ideal candidates will demonstrate a passion for customer service by delivering exceptional experiences to our customers. You will support your establishment team in achieving targets while consistently upholding high standards across all areas of the business. Your role will involve promoting and safeguarding the NAAFI brand, ensuring both customers and colleagues enjoy a positive and memorable NAAFI experience. Integrity and respect will be central to all aspects of your daily responsibilities.

As the job could be based anywhere in in the world, applicants must consider if this fits in with their personal circumstances prior to applying.

Benefits of the role of Customer Service Assistant with NAAFI:

• Competitive salary of £25,167.48
• 25 Days holiday plus 8 bank holidays
• Company pension scheme
• Accommodation provided (Single Synopsis)
• 15% Staff discount & access to Blue Light Discounts
• Reasonable relocation costs will be met subject to MOD and NAAFI policy
• Opportunity to work as part of an expanding not-for-profit business that gives back to the Armed Forces

Responsibilities of the role:

• Provide proactive, courteous, friendly, and helpful service to customers.
• Maintain high standards of personal hygiene, appearance, and professional conduct.
• Ensure compliance with Health & Safety and Food Safety standards, including manual handling practices.
• Actively promote NAAFI products and sales by offering advice to customers and responding to their feedback to enhance sales and brand reputation.
• Accurately process payments for goods and food using various payment methods.
• Prepare and serve food and beverages in accordance with Food Safety and HACCP regulations.
• Monitor and replenish stock levels, adhering to legal requirements and NAAFI standards for quality and presentation.
• Ensure the cleanliness, hygiene, and safety of the premises, completing tasks outlined in cleaning rotas and schedules.
• Support colleagues with daily, weekly, and monthly outlet tasks as directed by schedules or management.
• Perform driving duties as needed.
• Fulfill additional responsibilities within the scope of the role, including other tasks requested by NAAFI to support business operations and service delivery.

Requirements for the role of Customer Service Assistant:

• At least 2 years demonstratable Customer Service experience and the ability to communicate effectively with people
• Ability to work under your own initiative and as part of a team
• Valid Manual UK Driving Licence (essential)
• Must be able to gain relevant security clearance

Single synopsis accommodation is provided.

Please apply today with your CV for the role of Customer Service Assistant