Customer Service Assistant

Certas Energy UK Ltd; Tees Valley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading energy company is seeking a Retail Customer Service Assistant in Tees Valley. The role involves providing exceptional customer service at our petrol filling station/store. Ideal candidates will possess strong customer service skills, enthusiasm, and a willingness to learn. This temporary role offers £12.60 per hour with flexible shifts across 7 days and includes training. Join us to enjoy a supportive work environment and potential career progression through an established Retail Academy.

Benefits

£12.60 per hour

Flexible working hours

Simply Health plan

Staff discount scheme

Pension contributions

Life Assurance up to 4x salary

Long service awards

Apprenticeship schemes

Industry leading training platform

Qualifications

• Must be eighteen or over due to petrol licensing regulations.
• Flexible to work various shifts over 7 days.

Responsibilities

• Provide great service and engage positively with customers.
• Handle transactions and manage stock.
• Ensure health & safety compliance.

Skills

Excellent customer service skills

Hardworking and dependable

Polite and professional

Enthusiastic and eager to learn

Job description

Join our Team as a Retail Customer Service Assistant.

Location : Bradbury

Hours : 16 hours

Temporary - 6 months

Are you enthusiastic about delivering great customer service? Are you looking for a flexible role with real career potential?

We currently have an exciting opportunity for a Retail customer service assistant to join our team in our petrol filling station / store.

What We are Looking For

• Excellent customer service skills.
• Retail experience desirable but not essential, as full training provided.
• Hardworking, dependable, and eager to learn.
• Polite, professional, and friendly.
• Must be eighteen or over (due to petrol licensing regulations) and meet lone working requirements.

What is in It for You

• £12.60 per hour the Real Living Wage.
• Flexible working hours, you must be available to work various shifts over 7 days.
• Access to our Simply Health plan (includes dental, physio, remote GP & more).
• Staff discount scheme.
• Pension contributions.
• Life Assurance (up to four times annual salary).
• Long service awards after 2 years.
• Apprenticeships schemes available.
• Industry leading training platform.

About the Role

You will be the face of our store, providing great service and going the extra mile to delight our customers.

From handling transactions to managing stock and ensuring health & safety compliance, you will help keep our store running smoothly and successfully.

About You

You bring enthusiasm, positivity, and a customer-first attitude.

While retail experience is a bonus, it is not essential we will give you all the training you need to succeed.

Working with Certas Energy

Certas Energy is part of a FTSE100 company with a record of growth. Our partnerships with Spar, Esso, and Gulf fuel our success, and our Retail Academy supports internal career progression across the business.

Ready to take the next step? Apply today!