Customer Service Assistant

One Stop Stores Ltd; Preston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail company in Preston is seeking a Customer Service Assistant to join its team. The ideal candidate will provide outstanding customer service, assist in store operations, and take part in community engagement activities. Working in a fast-paced environment, you will help maintain the store's standards and encourage customer feedback. The role offers progression opportunities and supports flexibility, catering to individual needs and circumstances. A passion for service and teamwork is essential.

Benefits

Flexible working options

Community involvement opportunities

Diversity and inclusion commitment

Qualifications

• Experience in a retail or customer service environment is preferable.
• Ability to engage with customers positively.
• Knowledge of store operations may be beneficial.

Responsibilities

• Provide excellent customer service in a fast-paced environment.
• Assist in stocking shelves and processing payments.
• Ensure store appearance is maintained to a high standard.
• Support colleagues by coaching and giving feedback.

Skills

Customer service excellence

Teamwork

Communication

Problem-solving

Job description

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. You will be responsible for

Responsibilities

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check; you must pass this check in order to proceed with this role, otherwise we will have to withdraw the job offer.

What's in it for you?

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We're passionate about creating a welcoming environment for both our customers and our colleagues and we're always looking for enthusiastic individuals to join our growing team.

Flexible Working

We know life looks a little different for each of us. That's why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Benefits

At One Stop, we value our colleagues just as much as our customers – and that's reflected in the wide range of benefits we offer.

Community Involvement

Being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we're proud to give back in meaningful ways. Over the last decade, we've raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need. Working with us means you’ll have the chance to make a real difference, whether it's climbing mountains, running marathons, or simply organising a local raffle – our colleagues go the extra mile to support the causes they care about.

Diversity & Inclusion

At One Stop, everyone is welcome. We're proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.