Customer Service Assistant

Hill Dickinson LLP; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading construction firm based in Liverpool seeks a Multiskilled Operative to support the production of high-integrity ductwork and pipework. The role involves operating fabrication equipment and maintaining quality in a controlled factory environment. Candidates should have practical skills, experience in assembly, and a commitment to safety. This position offers a chance to work on significant infrastructure projects and be part of a diverse workforce.

Benefits

Comprehensive benefits package

Support for diverse location needs

Qualifications

• Previous experience in a manufacturing or fabrication environment.
• Experience in ductwork or pipework assembly and fitting.
• Understanding of HSE procedures in production.

Responsibilities

• Operate and maintain fabrication and assembly equipment.
• Read technical drawings and specifications to fabricate products.
• Support lean manufacturing principles including continuous improvement.
• Maintain high standards of health and safety.

Skills

Strong practical and mechanical skills

Ability to read and understand engineering drawings

Competence in using hand and power tools

Good communication and teamwork skills

Education

NVQ Level 2/3 in a relevant trade

Forklift, overhead crane, or MEWP certifications

Tools

Welding or brazing qualifications

Job description

About the Role

Join our Balfour Beatty Kilpatrick team as a Multiskilled Operative at our Off‑site Solutions (OSS) manufacturing facility in Birkenhead, and build something to be proud of. You will support the production and assembly of high‑integrity ductwork, pipework, and associated systems in a controlled factory environment, ensuring work is completed to the highest standards of quality, safety, and efficiency.

What You'll Be Doing

• Operate and maintain a variety of fabrication and assembly equipment (e.g., cutting machines, welding gear, forming tools, pressure testing rigs).
• Read and interpret technical drawings, manufacturing specifications, and work instructions to fabricate and assemble products accurately.
• Undertake tasks across multiple disciplines: ductwork fabrication (rectangular/circular sections), pipework preparation & assembly (carbon steel, stainless steel), mechanical fitting & assembly, basic welding & tack welding (as qualified), quality control checks & documentation.
• Carry out pressure and leak testing (hydrostatic, pneumatic) where required.
• Assist with the rigging and movement of large components and modules using lifting equipment.
• Support lean manufacturing principles, including 5S, continuous improvement, and waste reduction.
• Maintain high standards of health & safety and housekeeping at all times.
• Record and report non‑conformities and contribute to root cause analysis.
• Work collaboratively with engineering, QA, and logistics teams to ensure smooth production flow.
• Take part in training and cross‑skilling to enhance team flexibility and capability.

Who We’re Looking For

• Strong practical and mechanical skills.
• Ability to read and understand engineering drawings.
• Competence in using hand and power tools.
• High attention to detail and commitment to quality.
• Flexibility and willingness to work across different tasks and areas.
• Good communication and teamwork skills.
• Proactive and able to work under own initiative.

Essential Qualifications

• Previous experience in a manufacturing, mechanical, or fabrication environment.
• Experience in ductwork or pipework assembly, fitting, or fabrication.
• Understanding of HSE procedures and quality standards in a production setting.

Desirable Qualifications

• NVQ Level 2/3 in a relevant trade (e.g., Engineering, Fabrication & Welding, Pipefitting).
• CSCS / CCNSG / Safety Passport (as applicable).
• Forklift, overhead crane, or MEWP certifications.
• Welding or brazing qualifications (e.g., coded welder).

Why Work for Us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

We offer a full range of benefits giving you the freedom to shape the package that’s right for you and your life.

Diversity and Inclusion & Legal Statements

We enjoy a diverse workforce and an inclusive culture at Balfour Beatty. We are a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists. As a Disability Confident Employer, we are committed to working with people who have disabilities and long‑term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more information, visit: Disability Confident.