Customer Service Assistant

WNU; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job description

With Nothing Underneath is a DTC Womenswear start up creating shirts for women. Inspired by men’s tailoring, British heritage, and timeless style, WNU was born in London in 2017 out of the need for shirts that were perfectly adjusted for women, sustainably sourced, and stood the test of time.

WNU is all about simplicity - paired back, laid back, timeless, effortless. WNU fulfils the under exploited territory of female shirting, in an accessible, easy to shop manner, at an affordable price for a luxury item, using the highest quality sustainable materials. WNU is also a business with a message and a purpose; we are dedicated to running a business that gives back to our community, values our customer, and respects our planet.

The Role

Everything we do at WNU incorporates our customer at the very heart of all decisions and actions. The Customer Service Assistant role is a fantastic opportunity to work in a customer-led environment that is fast paced and forever growing and developing, with the customer experience at the forefront of every task we do. The role will cover all angles of Customer Service, from front-facing responding to customers, to developing new ideas to improve both the online and in-store customer experience. Customer Service is a really holistic department and works closely with Production, Marketing and E-commerce teams to make sure we are constantly improving and developing.

Responsibilities and Duties :

• Support Customer Experience Manager on the day to day running of the department
• Provide outstanding customer service, liaising directly with customers and client on all platforms (Email and Phone)
• Maintaining high Customer service policies and standards (as outlined by the WNU Customer Policy Document) providing an efficient service with a can do attitude and willingness to help
• Communicating with team members across all departments and on all matters related to customer needs
• Liaise with the WNU warehouse
• Updating customer embroidery documents
• Overseeing and answering Stamped customer reviews
• On occasion, ability to analyse customer and returns data for trade meetings

Profile :

Fluent in English

Experience working face-to-face and over email to communicate with customers

Experience working in team environments and handling multiple deadlines

Familiarity with Google software

Excellent attention to detail and organisational skills

Proactive problem solver with the ability to adapt to change

Positive ‘can-do’ attitude and goal-oriented

Exceptional communication skills

Enthusiastic and problem-solving positive attitude

Ability to work independently

Proficient with Microsoft Office

Experience on Shopify is a plus

Employee Benefits :

25 days of holiday

Flexible working hours

Work from home days

Clothing discount