Customer Service Assistant

Work Lyf Group Ltd; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic service organization in the UK is seeking a dedicated Customer Service Assistant. This role involves providing excellent customer service, resolving complaints, and supporting customers before and after their purchases. Candidates should have previous experience in a manufacturing environment, strong communication skills, good problem-solving abilities, and be IT proficient. The working hours are Monday to Friday from 08:00 to 16:30 with a 30-minute unpaid break.

Qualifications

• Previous experience working in a manufacturing facility is essential.
• Excellent timekeeping and punctuality.

Responsibilities

• Provide outstanding customer service by answering incoming phone calls and emails.
• Make outgoing calls to update customers on their orders.
• Investigate and resolve a wide range of complaints.
• Log complaints on the system and elevate to the relevant department.
• Welcome and support customers visiting the site.
• Organise Service Engineers' schedules and arrange customer visits.
• Book courier services such as TNT.
• Develop technical knowledge of our products to better assist customers.

Skills

Strong written and verbal communication skills

Ability to problem-solve effectively

Good IT skills

Approachable and helpful attitude

Job description

We at Work Lyf are looking for a dedicated Customer Service Assistant to join our client's team. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service and supporting clients before and after they purchase our products. You will play a vital role in ensuring customers receive the highest level of care and support. Previous experience working in a manufacturing facility is essential.

Main Responsibilities

• Provide outstanding customer service by answering incoming phone calls and emails
• Make outgoing calls to update customers on their orders
• Investigate and resolve a wide range of complaints
• Log complaints on the system and elevate to the relevant department
• Welcome and support customers visiting the site
• Organise Service Engineers' schedules and arrange customer visits
• Book courier services such as TNT
• Develop technical knowledge of our products to better assist customers

Personal Specification

• Previous experience working in a manufacturing facility is essential
• Strong written and verbal communication skills
• Excellent timekeeping and punctuality
• Ability to problem-solve effectively
• Approachable and helpful attitude with a focus on customer service
• Good IT skills

Working Hours

Monday - Friday, 08:00 - 16:30 (30-minute unpaid break)