Customer Service Apprenticeship

Enterprise Rent-A-Car; Inverness; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global mobility company in Inverness is seeking motivated individuals for a Customer Service Apprenticeship. This position offers a pay of £8.55 per hour and the chance for growth within the organization. Apprentices will receive hands-on training in a supportive environment, with clear opportunities to progress, starting from administrative tasks to potentially becoming Branch Managers. The role requires good attendance, maths and English qualifications at National 5 level, and strong customer service skills. This apprenticeship lasts 12 to 18 months.

Benefits

Clear Growth Path

Potential pay increase after training

40 hours per week

Qualifications

• Demonstrate a self-motivated attitude.
• Show a strong customer focus.
• Exhibit good attention to detail.
• Maintain good organisational skills.
• Have a good attendance and punctuality record.
• Possess Maths and English qualifications at National 5 level.

Responsibilities

• Provide administrative support to your team.
• Deliver exceptional customer service in person and writing.
• Update internal databases and systems accurately.
• Build and manage relationships with internal and external contacts.

Skills

Self motivated

Customer focused

Good attention to detail

Good organisational skills

Good attendance and punctuality record

Maths and English at National 5 level

Job description

Overview

We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business.

We are now seeking candidates that are passionate about delivering excellent Customer Service, can demonstrate great work ethic and are motivated to join a Customer Service Apprenticeship at our local Inverness branch. Are you enthusiastic, eager to learn and a great communicator? Then this could be the opportunity for you.

After an initial virtual classroom-based orientation session, you’ll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes.

This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you’ll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service.

As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more.

As a Customer Service Apprentice, your experience at Enterprise Mobility will be as unique as you because you shape who we are as much as we shape your skills, path and potential. We pride ourselves on opening our doors to a variety of voices, giving way to an experience that’s both inclusive and that inspires diversity of thought.

You will undertake a Modern Apprenticeship in Customer Service (Level 6). For more information, check out Robbie's Story and lots of other great stories on our website to see why apprenticeships with Enterprise are the place to be!

Responsibilities

Responsibilites for this role will include, but will not be limited to:

• Providing administrative support to your team
• Providing exceptional customer service in person and via written communication
• Updating internal databases and systems with attention to detail
• Building internal and external relationships and communicating on a variety of levels

Qualifications

The right candidate will be able to demonstrate the following skills:

• Self motivated
• Customer focused
• Good attention to detail
• Good organisational skills
• Good attendance and punctuality record
• Maths and English at National 5 level

Additional Information

Please let us know about any accommodations you may need to participate in our recruitment process.

• Pay: £8.55 per hour, with the opportunity to earn additional bonuses.
• Pay Increase: After your first year, once you’ve successfully completed your initial training, your pay will rise to the National Minimum Wage for your age plus an extra 20p per hour.
• Clear Growth Path: This means your earnings will increase as you develop your skills and experience, with further opportunities for progression as you advance in the role.
• Hours: 40 per week, working patterns Monday to Saturday.
• Apprenticeship Level: Modern Apprenticeship - Customer Service Level 6.
• Duration: 12 to 18 months.
• Location: Inverness.

Please note that due to the nature of the role, successful applicants will require a security check which involves Financial Probity and Basic Criminality.