Customer Service Apprenticeship

AJ Walter Aviation; Slinfold; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aviation company in Slinfold is offering a customer service specialist apprenticeship to help you gain valuable skills and experience in the aviation industry. This role will enhance your business knowledge and understanding of customer service culture. Ideal for those 16 or older with a genuine interest in aviation. The company promotes a supportive environment for personal and professional development. Enjoy benefits like a modern office, gym access, and opportunities for community involvement.

Benefits

Access to LinkedIn Learning

Onsite gym

Bike-to-work scheme

Discretionary bonus

Private healthcare

Qualifications

• Must be aged 16 or over.
• Must have the right to work in the UK for the entire apprenticeship duration.
• Must not be in full-time education.
• Must not already hold the same level or higher qualification in the same subject.

Responsibilities

• Gain valuable business knowledge and understanding.
• Learn about the customer journey and their needs.
• Build insight into customer service culture and awareness.
• Develop personally and professionally.

Skills

Good communication skills

Organisational skills

Team player

Positive attitude

Education

GCSE (or equivalent) in English and Maths preferred

Job description

The opportunity

AJW Group keeps the world’s aircraft flying by supplying, repairing, and managing aircraft parts for airlines across the globe. We’re offering a unique chance to start your career in aviation through one of our paid apprenticeships – where you’ll gain valuable skills, real-world experience, and a nationally recognised qualification.

AJW Group is offering 3 exciting apprenticeship opportunities within our Component Repairs & Overhaul team and Spares Inventory Management team.

Our Customer Service Specialist Apprenticeship gives you the chance to:

• Gain valuable business knowledge and understanding
• Learn about the customer journey and their needs
• Build insight into customer service culture and awareness
• Develop personally and professionally – and so much more!

• A genuine interest in aviation and the role you’re applying for

• Willingness to learn and take on new challenges
• Good communication and organisational skills
• A team player with a positive attitude

Apprenticeship eligibility requirements:

• Must be aged 16 or over
• Must have the right to work in the UK for the entire apprenticeship duration
• Must not be in full-time education
• Must not already hold the same level or higher qualification in the same subject
• GCSE (or equivalent) in English and Maths preferred (or willingness to work towards these during the apprenticeship)

Why join us?

We are AJW. We connect, supply, and deliver. We’re proud to be part of an industry that connects the world.

At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:

• A team fun budget to bring colleagues together.
• Free access to LinkedIn Learning to support your development.
• Opportunities to take part in charity events, volunteering, and community projects.
• A modern office with an onsite gym, bike-to-work scheme, and a great restaurant.
• A discretionary bonus and private healthcare.

We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CVs and will not be responsible for any fees related to unsolicited CVs.