Customer Service Apprenticeship

Specsavers; Ripon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical services provider is offering an apprenticeship in customer service at their store in Ripon. This entry-level position requires no prior experience, making it ideal for those starting their career. Apprentices will provide top-notch advice, handle customer inquiries effectively, and develop essential communication skills. Successful candidates will benefit from the support of a global brand while earning a real wage. If you're looking to grow in a dynamic environment, this role is perfect for you.

Qualifications

• Must not have previous customer service experience.
• Ability to travel to the store location daily.

Responsibilities

• Give customers top-notch advice.
• Answer telephone calls efficiently.
• Advise customers on the status of their hearing aids/glasses.
• Demonstrate effective communication skills.
• Organise workload and meet deadlines.
• Show understanding of the customer's point of view.

Skills

Communication skills

Organisation skills

Administrative skills

Team working

Education

Level 2 Customer Service Practitioner Apprenticeship Standard

Functional skills maths

Functional skills English

GCSE in Maths (grades 9-3 or A-D)

Job description

Overview

Become an apprentice in our store, and you'll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will be giving customers top‑notch advice and efficiently attending to all enquiries, in‑person and through phone, amongst other duties.

Responsibilities

• Giving customers top‑notch advice
• Efficiently answering telephone calls to the store
• Advising customers that their hearing aids/glasses are ready or delayed as appropriate
• General customer service duties, use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: use appropriate verbal and non‑verbal communication skills, along with summarising language during face‑to‑face communications; and/or
• Depending on your job role and work environment: use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non‑facing customer interactions.
• Depending on your job role and work environment: use an appropriate 'tone of voice' in all communications, including written and digital, that reflect the organisation's brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer's point of view.
• Use appropriate sign‑posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery

Qualifications

• Level 2 Customer Service Practitioner Apprenticeship Standard & qualification
• Functional skills maths and English (if required), GCSE in:
• Maths (grade 9-3 (A-D))
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills
• Organisation skills
• Administrative skills
• Team working

Other Requirements

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry‑level position—you must not have worked in the customer service sector before.

Specsavers is a truly talented organisation and the world's largest privately‑owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family‑run business, continuing to go from strength to strength and proud of it.