Customer Service Apprentice — NVQ2 & Career Growth

EE; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading telecommunications company in Plymouth is offering a full-time apprenticeship in customer service. You will assist customers over the phone with various inquiries, receive comprehensive training including an NVQ Level 2 qualification, and enjoy a great starting salary of £21,620 per year with fantastic benefits. This is an excellent opportunity to kick-start your career while helping customers stay connected.

Benefits

Salary increase after apprenticeship

Discounts on mobile/broadband

Discounts on tech products

Online GP access

Support for career progression

Qualifications

• No prior experience needed; a friendly demeanor is essential.
• Willingness to learn and undergo training is crucial.

Responsibilities

• Assist customers with inquiries over the phone.
• Support customers with billing questions and tech issues.
• Complete NVQ Level 2 during the apprenticeship.

Skills

Customer support

Problem-solving

Communication

Attitude and willingness to learn

Education

NVQ Level 2 in Customer Service

Job description

A leading telecommunications company in Plymouth is offering a full-time apprenticeship in customer service. You will assist customers over the phone with various inquiries, receive comprehensive training including an NVQ Level 2 qualification, and enjoy a great starting salary of £21,620 per year with fantastic benefits. This is an excellent opportunity to kick-start your career while helping customers stay connected.