Customer Service Apprentice

Specsavers; Dereham; On-site; Full time

Job summary

A leading optical retailer in Dereham seeks a Customer Service Apprentice to deliver excellent service while learning in a full-time role. The apprenticeship lasts 13 months with 37.5 hours of work each week. Responsibilities include managing calls and appointments, diary management, and communication with customers. Individuals passionate about retail and customer service, with strong teamwork and IT confidence, are encouraged to apply. Attractive perks include discounts, a store bonus, and additional leave on your birthday.

Benefits

Store bonus after probation

Paid day off on your birthday

Employee support service

Eyecare and hearcare discounts

Discounts portal

Qualifications

• Enthusiasm for retail and customer service.
• Prepared to step out of your comfort zone.
• Open to feedback and personal development.

Responsibilities

• Answering and making calls.
• Booking appointments.
• Diary management.
• Scheduling routes.
• Communicating effectively with customers and clinicians.

Skills

Excellent communication and listening skills

Confidence in using IT systems

Great teamwork

Passion for providing excellent customer service

Good initiative

Job description

Customer Service Apprentice

Contract Type and Duration: Full Time, Permanent

Location: Specsavers Dereham, Norfolk (office above Hearcare store at 4 Norwich Street, Dereham, Norfolk, NR19 1BX)

The role

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Customer Service Apprentice role could be perfect for you. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in retail or management. This apprenticeship will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full‑time job, all the time surrounded by a friendly, highly‑experienced team who will support you every step of the way.

What’s on offer?

• Salary: £7.75 per hour
• Full‑time working hours: 37.5 hours per week with minimal Saturday working
• Store bonus available after probation
• Additional paid day off on your birthday to celebrate you!
• We will auto‑enrol you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks – a portal to a world of great everyday discounts and savings
• WeCare – our employee support service to help you and your immediate family when you need it most
• Eyecare and hearcare discounts for you and your family

Main responsibilities

• Answering and making calls
• Booking appointments
• Diary management
• Scheduling routes
• Communicating effectively with customers and clinicians

What we’re looking for?

• Passion for providing excellent customer service and making customers’ lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we will be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)