Customer Service and Rehoming Assistant

Battersea Dogs & Cats Home; Whitehill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent animal welfare organization in the UK is seeking a dedicated Customer Service Representative. The role involves providing exceptional service to clients while supporting the rehoming of dogs and cats. The ideal candidate should have significant experience in customer service, emotional resilience, and the ability to handle sensitive situations with empathy. This position includes various benefits such as generous leave and wellness resources.

Benefits

36 days of annual leave

Discounted gym memberships

Generous pension contributions

Free healthcare cash plan

Employee Assistance Programme

Qualifications

• Significant experience working within a demanding customer service environment.
• Ability to effectively handle emotive situations with empathy.
• Experience of responding to customer feedback.

Responsibilities

• Provide high-level customer service to internal and external customers.
• Support the rehoming function of the dog and cat teams.
• Undertake basic rehoming duties as assigned.

Skills

Customer service experience

Emotional resilience

Tact and diplomacy

Job description

Location: Battersea site at Brands Hatch, Battersea Dogs & Cats, Crowhurst Lane, Ash, Kent, TN15 7HH. Battersea dogs & cats aim to never turn away a dog or cat in need. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right.

Responsibilities

Provide the highest level of customer service to both internal and external Battersea customers at all times, promoting the values and work of the organisation. Undertake basic rehoming duties and support the rehoming function of the Brands Hatch dog and cat rehoming teams.

Qualifications

The ideal candidate has significant experience working within a demanding customer service environment and experience of receiving or responding to customer feedback. Ability to handle emotive situations with tact, diplomacy, and empathy.

AI Use Guidelines

When applying, write responses without the assistance of AI. If you use AI to aid in completing your application, use the generative responses as a prompt and avoid copying and pasting. If successful, follow guidelines at interview stage:

• Research sector trends, company information, or general interview tips with AI.
• Practice interview questions with AI tools to improve communication skills.
• Use AI to support structuring your responses.

Benefits

• 36 days of annual leave (inclusive of 8 days Bank Holiday allowance) per year for full-time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle-to-work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

Working with our animals

Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity and inclusion

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.