Customer Service and Operations Executive

C&M Travel Recruitment; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading travel operator is seeking a Customer Service and Operations Executive in Leeds. This office-based role involves responding to customer enquiries, managing bookings, coordinating supplier payments, and providing administrative support. Ideal candidates will have strong communication and organisational skills, along with proficiency in Microsoft Office. The position offers a competitive salary of up to £30,000, 25 days of annual leave, a pension scheme, and exclusive holiday discounts for employees and their families.

Benefits

25 days annual leave + bank holidays

Pension scheme

Exclusive holiday discounts for you, friends and family

Responsibilities

• Respond to customer enquiries via phone, email and post.
• Manage bookings using the internal reservation system.
• Coordinate supplier payments and support reporting.
• Handle outgoing sales calls when appropriate.
• Provide general administrative and office support.

Skills

Excellent written and verbal communication skills

Strong organisational skills with high attention to detail

Proficient in Microsoft Office and Excel

Able to promote and sell holidays

Ability to multi-task and work well under pressure

Travel industry experience preferred but not essential

Job description

Our client is a specialist tour operator located in Leeds and they are seeking a Customer Service and Operations Executive to join their team. The role is Monday to Friday and office-based with a salary of up to 30,000 dependent on experience.

Customer Service and Operations Executive duties

• Respond to customer enquiries via phone, email and post
• Manage bookings using the internal reservation system
• Coordinate supplier payments and support reporting
• Handle outgoing sales calls when appropriate
• Provide general administrative and office support

Customer Service and Operations Executive skills required

• Excellent written and verbal communication skills
• Strong organisational skills with high attention to detail
• Proficient in Microsoft Office and Excel
• Able to promote and sell holidays
• Ability to multi-task and work well under pressure
• Travel industry experience preferred but not essential

Additional information

• Salary up to 30,000
• 25 days annual leave + bank holidays
• Pension scheme
• Exclusive holiday discounts for you, friends and family