Customer Service and Operations Assistant

The Retail Partnership Ltd; Watford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading international fashion group is seeking a proactive Customer Service and Operations Assistant in Watford. This permanent role involves key responsibilities in supporting wholesale operations through order management and effective communication with internal and external partners in a vibrant environment.

Qualifications

• Relevant industry experience is preferred.
• Competency in IT is vital, especially with Outlook, Excel, Word, and PowerPoint.
• Ability to quickly learn and utilize the company's ERP system.

Responsibilities

• Manage customer Purchase Orders and ensure timely processing.
• Coordinate logistics for timely shipments and deliveries.
• Handle communication regarding order status and related queries.

Skills

Time Management

Communication

Attention to Detail

Self-Motivated

IT Skills

Job description

Customer Service and Operations Assistant

A leading international group of companies, known for its portfolio of well-established and highly respected fashion brands, is currently seeking a proactive and detail-oriented Customer Service & Operations Assistant to join their dynamic team based in Watford. This is an exciting permanent opportunity to become part of a global fashion powerhouse renowned for its commitment to creativity, innovation, and high-quality products.

The successful candidate will play a key role in supporting wholesale operations by managing administrative tasks, maintaining accurate records, and coordinating with internal departments and external partners to ensure smooth and efficient processes. This position offers valuable hands-on experience in a fast-paced, fashion-driven environment while contributing to the ongoing success of a respected global business.

Main Responsibilities Will Include:

• Follow up and track customer Purchase Orders (POs) and ensure timely processing
• Send POs to factories and sales order confirmations (SOCs) to customers
• Communicate and resolve any queries on orders with customers and factories
• Upload styles, sales orders (SOs), and POs in the ERP system and continue to maintain
• Coordinate with logistics teams to ensure timely shipments and deliveries
• Provide barcodes and packing and shipping instructions to factories
• Process stock into inventory, allocate orders, raise picking tickets and invoices
• Send weekly order books to the customers and chase them for booking
• Process customer booking forms and communicate delivery schedule with warehouses
• Advise customers on order status, delivery delays, and any related issues
• Work with factories and shipping departments on salesman samples

Person Specification:

• Relevant industry experience
• Ideally have worked with known retailers, Next, Debenhams, JD Sports, etc
• Self-motivated, able to manage own workload and be a team player
• Highly competent IT skills - Outlook, Excel, Word, PowerPoint. Would be able to pick up using the company ERP system quickly
• Paying attention to detail while working in a fast-paced environment
• Strong time management and communication skills