Customer Service and Implementation - Analyst

JR United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider in Manchester is looking for a Customer Service and Implementation - Analyst to manage support calls and assist in customer implementations. The ideal candidate possesses strong communication skills and is PC literate with a solid understanding of Microsoft Office. Responsibilities include responding to support inquiries, resolving issues, and collaborating with internal teams. This role requires the ability to work independently and on-site as necessary.

Qualifications

• PC literate with a good knowledge of Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to work in a team and independently.

Responsibilities

• Respond to and follow up customer support calls.
• Identify, diagnose, and resolve customer and project issues.
• Support customer project work as needed.

Skills

Communication skills

Teamwork

PC literate and Microsoft Office

Job description

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Customer Service and Implementation - Analyst, manchester

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Client:

BUSINESS COMPUTER PROJECTS LIMITED

Location:

manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

22.08.2025

Expiry Date:

06.10.2025

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Job Description:

Role Summary

The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required.

Main Job Tasks and Responsibilities

• Respond to and follow up customer support calls (1st, 2nd and 3rd line support)
• Identify, diagnose and resolve customer and project issues / requests
• Support and be involved in customer project work as needed
• Update internal systems with regards to work activity and any required documentation

Key Tasks

• To investigate reported incidents/problems with BCP packages
• To provide help and advice to customers in the use of BCP package software
• Self-education within required application areas to a high standard
• To ensure customers are informed of progress on all issues
• To manage and prioritise own outstanding issues list
• Application deployment and implementation tasks carried out both remotely and on site

Additional Duties

• Liaise with internal departments to progress projects and or the resolution of customer issues
• Undertake customer project work under the guidance of project managers and implementers
• Be required to work on customers’ sites from time to time including but not limited to training sessions and system run throughs
• Be required to provide out of hours telephone support for customers from time to time
• Perform other duties from time to time as required

Qualifications and experience

• PC literate with good knowledge of Microsoft Office
• Excellent written and verbal communication skills
• Ability to work in a team and independently
• Must live within an hour's drive of Stockport

Responsible to: Customer Services Manager