Customer Service & Driver Associate

Netbox Recruitment Limited; Erith; On-site; GBP 28,000 - 31,000; Full time

Job summary

A recruitment agency in Erith seeks a Customer Service and Driver Associate to ensure excellent service delivery. Responsibilities include managing deliveries and administrative tasks, providing customer support, and overseeing stock control. Ideal candidates are technically minded with strong customer service experience and good IT skills. This is a full-time permanent position offering between £28k-£31k annually, with working hours Monday to Friday, 8am to 5pm.

Qualifications

• Driving License with no points is required.
• Experience in a customer service role is essential.
• Good IT skills to manage tasks effectively.

Responsibilities

• Handle administrative duties before and after deliveries.
• Complete multiple deliveries and update customers on delays.
• Perform routine checks on collected equipment.
• Answer customer queries via phone and email.
• Support various roles within the team as needed.

Skills

Good IT skills

Customer service experience

Ability to retain information well

Technically minded

Job description

Job Description

Customer Service and Driver Associate
£28k-£31k
Erith
Mon- Fri 8am-5pm
Perm
My exclusive client based in Erith is looking to recruit a Customer Service and Driver Associate to join their small but effective team. You will be a vital part of the team ensuring you are delivering fantastic customer service verbally or orally, completing administration duties and delivering orders to customers promptly.
Day to day of the Customer Service and Driver Associate:

• Handling administrative duties before and post deliveries.
• Completing multiple deliveries a week to customers ensuring you arrive promptly and if there is any delays, you update the customers.
• Completing routine checks when you collect equipment ensuring all check list parts are there on site or back at the office.
• Completing customer service duties via phone and emails, answering customer queries promptly and delivering fantastic customer service.
• Being fluid within the business, jumping in where you can to support the team no matter the job role.
• Handle stock control weekly ensuring the technicians have enough stock.
• Manage the social media accounts, uploading content and boosting engagement.
• Sell old stock on appropriate sites, engaging with buyers and arranging deliveries.
• Immersing yourself within their niche industry and being able to retain information like a sponge.

Requirements of the Customer Service and Driver Associate:

• Driving License with no points.
• Good IT skills.
• Experience within a customer service role.
• Can retain information well.
• Technically minded and hands on.

If you are interested in this Customer Service and Driver Associate role, please contact El on 01634 668 186 opt 2 or hit APPLY!