Customer Service and Administration

We Are Workforce Ltd; Elmley Lovett; On-site; GBP 19,000 - 25,000; Full time

Job summary

A UK-based recruitment firm is looking for a full-time Customer Service and Administration role in Elmley Lovett. The ideal candidate will have excellent telephone manners, strong customer service skills, and attention to detail. Responsibilities include handling customer inquiries, updating documentation, and supporting office administration. Salary ranges between £19,000 and £25,000 per year, with no remote work options.

Qualifications

• Previous experience in a customer-facing role required.
• Ability to work in a busy team environment.
• Holds a full driving licence.

Responsibilities

• Answering telephone calls and taking detailed customer information.
• Updating documentation and managing team diaries.
• Providing office administration support.

Skills

Excellent telephone manner

Customer service skills

Attention to detail

Exceptional organisation

Ability to work under pressure

Positive attitude

Job description

Overview

Job Description

Customer service and administrative duties to include:

• Answering telephone calls and taking accurate and detailed information from customers
• Updating documentation across various platforms used within the business to keep customer information relevant.
• Cloud file organisation
• Liaising with all relevant internal colleges and external partners to relay customer requirements
• Managing team diaries
• Office administration provided to Directors and the office manager
• Basic IT and EPOS support – training will be provided.
• Greeting and welcoming visitors
• Maintaining stock and ordering supplies
• Answering emails and sorting post

The successful candidate will have

• Excellent telephone manner and customer service skills
• Previous experience in a customer facing role
• Ability to work well within a busy team
• Attention to detail in all aspects of work
• Positive “can do” attitude and ability to work on initiative
• Can work to a deadline
• Being able to work under pressurised situations
• Exceptional organisation
• Holds a full driving licence

Job Type: Full-time/ Flexible

Salary: £19,000.00-£25,000.00 per year

Schedule:

• Monday to Friday

Experience:

• Preferred 1 year experience in a customer facing role

Financial Duties:

• Purchasing

Work remotely:

• No