Customer Service Agent in Sandwich)

New Appointments Group; Stone Cross; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local recruiting agency is seeking a Customer Service Agent to join a dynamic team at a leisure facility. This part-time role, involving 20 hours weekly, focuses on providing excellent phone and email support to customers concerning bookings, memberships, and inquiries. Ideal candidates should possess strong communication skills, be confident on the phone, and thrive in a busy environment. The position offers various benefits, including a free leisure membership and professional development opportunities.

Benefits

Free leisure membership

Friends and family discounts

Discounted spa treatments

Childcare discounts

Professional development opportunities

Holiday purchase scheme

Volunteering leave

Employer pension contribution

Company sick pay

Employee assistance programme

Cashback rewards

Qualifications

• Experience supporting customers through phone and email.
• Ability to manage enquiries via a ticketing system.
• Confident in handling promotions, sales, and rebooking activities.

Responsibilities

• Act as the first point of contact for customer enquiries.
• Handle inbound and outbound calls with a professional manner.
• Manage memberships, cancellations, and renewals.

Skills

Previous experience in phone or email-based customer service or sales

Confident and professional telephone manner

Strong written communication skills

Comfortable learning and using digital systems

Customer-focused with a friendly and approachable manner

Job description

Customer Service Agent

Salary: Up to £12.38 per hour

Part-time Hours: 20 hours per week (3-4 days), shift-based

Location: Discovery Park (occasional weekend shifts at Margate)

We are recruiting a Customer Service Agent to join a busy customer support team within a leisure environment. This role is focused on phone and email-based customer service, supporting members with enquiries, bookings, and memberships, alongside some sales and promotional activity.

This position is ideal for someone confident on the phone, organised, and comfortable working in a fast-paced, customer-focused setting.

Key Responsibilities

• Acting as the first point of contact for customer enquiries
• Handling inbound and outbound calls (warm calls only)
• Managing enquiries through a ticketing system
• Supporting memberships, cancellations, and renewals
• Assisting with promotions, sales, and rebooking activity
• Using booking and CRM systems at a basic operational level

Working Hours

• 20 hours per week across 3 to 4 days
• Shift-based role including evenings
• Occasional weekend work on a shift pattern (Margate location)

Typical hours

• Monday & Wednesday: 8:00am to 7:30pm, 1.30pm to 7.30pm
• Tuesday, Thursday & Friday: 8.00am to 6:00pm
• Weekends: 9:30am to 4:00pm

Person Specification

• Previous experience in phone or email-based customer service or sales
• Confident and professional telephone manner
• Strong written communication skills
• Comfortable learning and using digital systems
• Customer-focused with a friendly and approachable manner

Benefits

• Free leisure membership
• Friends and family discounts
• Discounted spa treatments
• Childcare discounts
• Professional development opportunities
• Holiday purchase scheme & volunteering leave
• Employer pension contribution and company sick pay
• Employee assistance programme
• Cashback rewards

Successful candidates will be subject to a DBS check, and applicants must have the right to work in the UK.

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.