Customer service agent (fully remote)

OnePilot; Coventry; Remote; GBP 40,000 - 60,000; Part time

Job summary

A customer support outsourcing company is looking for freelance agents to assist clients' customers with inquiries. The role is 100% remote, offering flexible hours from Monday to Friday. Agents earn between €15 and €20 per hour based on performance and ticket complexity. Ideal candidates are tech-savvy, strong communicators, and available for at least 20 hours a week.

Benefits

Set your own schedule

Flexible working hours

100% remote work

Qualifications

• Available to work at least 20 hours per week.
• Strong written and spoken communication skills.
• Enjoy problem-solving and a dynamic work environment.

Responsibilities

• Assist customers of clients with inquiries via email, chat, or phone.
• Complete e-learning training for each project.
• Access knowledge base for efficient responses.

Skills

Comfortable with technology

Problem-solving skills

Strong communication skills

Curiosity and dynamism

Job description

Onepilot is an innovative company specializing in customer support outsourcing. With a modern, people‑first approach, we offer a turnkey solution to help companies manage their customer service in an efficient and high‑quality way.

Our mission is to deliver a flawless customer experience for our partners.

We work with freelance agents trained to meet the specific needs of each client. Agents are paid based on performance and can earn a quality bonus. We are committed to providing a flexible, transparent, and rewarding work environment.

Role description

As a Onepilot agent, you work as a freelancer and assist the customers of our clients with their inquiries. After completing e‑learning training for each project, you’ll gain access to a knowledge base designed to help you respond efficiently. Using Onepilot’s technology and documentation, you’ll handle customer requests via email, chat, or phone.

You work fully remotely from home and are paid per resolved ticket. The pay depends on complexity, handling time, and your location, and ranges from €0.40 to €2 per ticket. On average, our agents earn between €15 and €20 per hour.

What we’re looking for

• You’re comfortable with technology
• You enjoy problem‑solving, and you’re curious and dynamic
• You’re a strong communicator, both written and spoken
• You’re available at least 20 hours per week

What we offer

• Set your own schedule
• Flexible working hours, Monday to Friday between 7:00 a.m. and 1:00 a.m.
• 100% remote work – from wherever you are