Customer Service Agent (CSA)

Ryanair Ltd.; Stansted Mountfitchet; On-site; GBP 28,000; Full time

Job summary

A leading low-cost airline in the United Kingdom is seeking Customer Service Agents at Stansted Airport. The role involves assisting passengers during check-in and boarding, and handling customer inquiries. Successful candidates will enjoy earnings up to £27,922 annually with additional benefits like enhanced overtime rates, full training, and regular promotion opportunities. This is a permanent, full-time position ideal for those looking to enter the aviation industry. Join us for an exciting start to your career!

Benefits

Full training and uniform provided

26 Days leave per year

Regular promotion opportunities

Discounted shopping, food, and beverage

Free staff car parking

Discounted commuter travel

Qualifications

• Unrestricted right to live & work in the UK (Pre-Settled Status accepted).
• Must complete a 5-year background check for airport ID.

Responsibilities

• Assist and guide passengers at check-in.
• Support passengers at the gates.
• Board passengers onto flights.
• Handle customer complaints and other assigned duties.
• Comply with health & safety protocols.

Skills

Excellent customer service

Ability to work in a fast-paced environment

Self-starter and motivated

Team player

Job description

* *Exciting new roles* *
Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stanstead Airport.
These are exciting roles at the forefront of our Stansted operation with a financially secure airline, working airside to deliver a range of customer services to our passengers.
These roles are all full‑time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training.
This role is ideal if you want to kickstart your career in aviation.
Please note this a shift‑based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays.
Apply today for an interview with immediate start dates available!

Duties include;

• Assisting & guiding passengers at the check-in area
• Assisting & supporting passengers at the gates area
• Boarding passengers onto their respective flights
• Provision of passenger assistance, handling customer complaints & other duties as assigned
• Act as a team player and work effectively with your team
• Ensure compliance with all health & safety protocols

Requirements

• Able to provide excellent customer service to our passengers
• Self‑starter, motivated & a team player
• Ability to work in a fast paced environment
• Unrestricted right to live & work in the UK (Pre‑Settled Status accepted)

Successful candidates will be required to complete a full 5‑year background check in order to obtain an airport ID.

• Earnings up to £27.922pa increasing folowing 12 months service
• Enhanced overtime rates
• Fixed roster pattern of 4 days on, 2 days off roster pattern (4 early shifts, 2 off & 4 late shifts, 2 off)
• Full training & uniform provided
• 26 Days leave per year
• Regular promotion opportunities before each new season
• Discounted shopping, food and beverage with a Stansted Airport ID across the airport
• Free staff car parking
• Discounted commuter travel for public transport