Customer Service Agent

Top Level Promotions; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A customer-focused company in Greater London is seeking a friendly and driven Customer Service Representative to join their team. You will play a vital role as the first point of contact for customers, ensuring a positive experience by addressing inquiries, resolving concerns, and offering helpful solutions. The ideal candidate will have strong communication skills, previous customer service experience, and a commitment to customer satisfaction. The role offers competitive pay and a comprehensive benefits package.

Benefits

Competitive pay and a comprehensive benefits package

Opportunities for growth and career development

A supportive and collaborative team environment

Employee discounts on company products and services

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Previous customer service experience or similar roles is beneficial.

Responsibilities

• Provide exceptional service to customers via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Learn and maintain in-depth knowledge of our products/services.
• Assist with processing orders, tracking statuses, and managing returns.
• Maintain accurate logs of all customer interactions.
• Work with internal teams to find solutions and improve customer experience.
• Collect feedback to help identify service improvements.
• Build strong relationships with customers.

Skills

Strong verbal and written communication skills

Excellent problem-solving and analytical abilities

Patience and professionalism

Strong organizational skills and attention to detail

Proficiency with customer service software

Ability to manage multiple tasks

Education

High school diploma or equivalent

College degree

Tools

CRM tools

Microsoft Office Suite

Job description

We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.

Responsibilities

• Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
• Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
• Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.
• Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
• Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
• Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
• Customer Feedback: Collect feedback to help identify opportunities for service improvements and elevate issues when necessary.
• Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.

Education & Experience

• High school diploma or equivalent required; college degree is a plus.
• Previous customer service experience or similar roles is beneficial.

Skills

• Strong verbal and written communication skills.
• Excellent problem‑solving and analytical abilities.
• Patience and professionalism in handling challenging situations.
• Strong organizational skills and attention to detail.
• Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
• Ability to manage multiple tasks in a fast‑paced setting.

Benefits

• Competitive pay and a comprehensive benefits package.
• Opportunities for growth and career development.
• A supportive and collaborative team environment.
• Employee discounts on company products and services.