Customer Service Advisor | S1 | Everyday Banking | Belfast

Santander; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A financial services company in Belfast is seeking a Customer Service Advisor to act as the first point of contact for customers. The role involves assisting with transactions, resolving queries, and building strong customer relationships. Ideal candidates will possess excellent communication skills and a passion for customer service. This position offers opportunities for training and development in a hybrid working environment.

Benefits

Discounted healthcare benefits

Annual performance bonus

Employee discount platform

Qualifications

• Passionate about delivering outstanding customer service.
• Ability to listen and communicate effectively with customers.
• Desire to go above and beyond for customers.
• Effective team-working skills with a flexible approach.

Responsibilities

• Acting as the first point of contact for customers over the phone.
• Assisting with day-to-day transactions and queries.
• Building relationships and finding solutions.
• Identifying ways to improve the customer experience.

Skills

Customer service

Effective communication

Teamwork

Problem solving

Flexibility

Job description

Overview

Customer Service Advisor | S | Everyday Banking | Belfast, United Kingdom

Join our community. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

We’ll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience.

You’ll be flexible in your approach and comfortable undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi‑skilled environment. And you’ll be encouraged to ‘Think Customer’ and share ideas on improving processes and customer experience. You’re the eyes and ears of our business after all.

Responsibilities

• Acting as the first point of contact for customers over the phone
• Assisting with day‑to‑day transactions, queries, and servicing
• Updating customer records
• Helping to keep our customers and the bank safe
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Qualifications

• Passionate about delivering outstanding customer service either from a face‑to‑face or a telephony background. Previous financial services background isn’t essential as we’ll provide training.
• The ability to listen and communicate effectively with customers to truly understand their needs.
• A real desire to go above and beyond for customers.
• Effective team‑working skills with a flexible, can‑do approach to work.
• Ability to follow process but also think on your feet.
• Openness to a broad range of activities even if outside of standard expectations.
• You will require the right to work in the UK.

What else you need to know

The role is based in Belfast.

We offer site‑based contracts with a hybrid working pattern. Expected level of attendance in an office is at least days per month (pro‑rata for part‑time roles). We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you’re interested in this role but with part‑time hours or a job‑share we would still love to hear from you and discuss these.

This role is hours per week.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you

As well as salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part‑time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

Starting salary of £, plus an annual cash allowance to spend on our great range of benefits.

Days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year.

Eligible for a discretionary performance‑related annual bonus.

Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments.

Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.

We put % of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.

Support your favourite causes through charitable giving and our community partnerships.

Share in Santander’s success by investing in our share plans.

Access to an online employee discount platform including retailers, entertainment, eating out, travel and more.

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next

Apply online or get in touch with our recruiting team to discuss this role.