Customer Service Advisor

FirstGroup Internal; Reading; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading transportation company is looking for a Customer Sales Advisor to work independently across various locations in Reading. This role involves providing exceptional customer service, selling tickets, and maintaining ticketing equipment. The successful candidate will need a customer service background, strong communication skills, and a full driver's licence with access to a vehicle. This position requires flexibility, as you will need to travel to different sites to ensure timely operations. Competitive hours with weekend availability are expected.

Qualifications

• Ability to work independently.
• Good manual handling skills.
• Evidence of numerical ability.
• Strong verbal and written communication skills.
• Customer service experience.
• Full driver's licence and access to a vehicle.

Responsibilities

• Provide the highest level of customer service.
• Sell tickets and services efficiently.
• Carry out routine maintenance of ticket machines.
• Complete all necessary documentation accurately.
• Report and rectify faults at the station.
• Apply winter weather precautions as needed.

Skills

Customer Service Experience

Strong verbal and written communication skills

Numerical ability

Manual handling skills

Job description

About the team:

This position is working at a single person location across multiple stations. This will be to provide cover when these offices are not staffed. Working within the sales office you will often be the first person that our customers have contact with, having a responsibility to provide a warm welcome, make people feel secure and help customers on their journeys.

About the job:

Working on your own as a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensure that customer requirements are met and exceeded. You will be responsible for the day to day upkeep of the station raising faults as appropriate. You will also carry out a daily security check, providing mobility impaired passenger with assistance onto and off trains and during the winter months you will be expected to keep the station clear of Ice and snow and to administer ice melt products to keep the area safe for the customers.

Your main responsibilities will be:

• Providing the highest level of customer service and being proactive to customer needs
• Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
• Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
• Carrying out routine maintenance and cleaning of ticket machines and IT equipment
• Accurately completing all accountancy and other associated documentation.
• Maintaining TVMs at the station
• Applying winter weather precautions as required.
• Reporting faults at the station and ensuring these are rectified

You’ll need to be:

• Comfortable working on your own.
• Able to deliver exceptional front‑line customer service
• Understand customer requirements and expectations
• A Self‑starter with a can‑do attitude
• Confident when decision making
• Able to remain calm yet directive in a crisis
• Able to work to strict procedures

As a minimum, you will need to have:

• The ability to work independently.
• Good manual handling skills
• Evidence of numerical abilityAttention to detail
• Strong verbal and written communication skills
• Customer Service Experience
• A full driver's licence with access to a vehicle

About the location:

You will be working as cover support for ticket offices at North Camp, Crowthorne, Reading West Mortimer and Bramley. Where this is not required you will work out of Reading Sales office.

Working Pattern:

The role will average 35hour working week including weekend working. You would need to be able to be at each of the above locations from around 0600.

Additional Information:

You will be required to have your own transport as you will be required to drive to these ticket offices to ensure they open on time.

Applicants successfully short listed will be invited to undertake a competency based interview with the hiring manager.

For further information, please contact Andy Gallaugher, Senior Duty Station Manager, Reading and North Downs, 07788 924454

For more information regarding the application process, please contact the Recruitment Team [e-mail]

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