Customer Service Advisor — Permanent with Growth Path

Career Choices Dewis Gyrfa Ltd; Leek; On-site; GBP 25,000 - 28,000; Full time

Job summary

A local council in Leek is seeking a Customer Services Advisor to serve as the first point of contact for customers. Responsibilities include managing various inquiries through channels like phone, email, and face-to-face. The ideal candidate will have significant call center experience, strong communication skills, and proficient IT skills in Microsoft Office. This full-time permanent role offers a salary range of £25,583 to £27,254 with opportunities for career growth within a supportive team environment.

Qualifications

• Proven experience in a call center environment.
• Ability to deliver high-quality customer service.
• Strong communication skills and proficient in Microsoft packages.

Responsibilities

• Act as the first point of contact for customers.
• Handle a wide range of customer inquiries.
• Utilize various access channels for customer interaction.

Skills

Call centre experience

High quality customer service

Excellent communication skills

Good IT experience (Microsoft packages)

Job description

A local council in Leek is seeking a Customer Services Advisor to serve as the first point of contact for customers. Responsibilities include managing various inquiries through channels like phone, email, and face-to-face. The ideal candidate will have significant call center experience, strong communication skills, and proficient IT skills in Microsoft Office. This full-time permanent role offers a salary range of £25,583 to £27,254 with opportunities for career growth within a supportive team environment.