Customer Service Advisor - Part Time 20 Hours

iQ Student Accommodation; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading student accommodation provider in the UK seeks a Customer Service Advisor to ensure students feel at home. You will engage with students, manage inquiries, and foster a supportive environment. Responsibilities include showcasing the site to prospective residents, managing packages, ensuring health and safety compliance, and organizing events. Ideal for someone energetic with customer service experience, strong communication skills, and a passion for enhancing student life.

Benefits

Fun and supportive team

Career development opportunities

Great benefits

Qualifications

• Ability to thrive in a dynamic environment.
• Experience in customer service roles like bars, hotels, or gyms is beneficial.
• Strong people skills and a proactive approach to problem-solving.

Responsibilities

• Show prospective students and their families around the site.
• Manage parcels and post effectively.
• Log maintenance requests promptly.
• Ensure compliance with health and safety protocols.
• Organize social events for students.
• Handle customer complaints with care.
• Support students facing rent arrears in a proactive manner.

Skills

Positive team player

Excellent communication skills

Customer service experience

Job description

Doing the right thing, even when nobody's watching? It's an iQ thing.iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet.

Our site‑based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day. Sound like your cup of tea? Here's a bit about the role.

• As a Customer Service Advisor, you’ll make sure our students always feel at home.

No two days are the same — you might be :

• Showing prospective students and their families around the site
• Managing parcels and post
• Logging maintenance requests
• Ensuring health and safety compliance
• Organising social events
• Handling customer complaints with care
• Supporting students with rent arrears in a proactive way

What makes a great iQer?

We're looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our students, and communicate brilliantly. Customer service experience is helpful — whether in a bar, hotel, gym, shop or anywhere you’ve worked with people — but what matters most are your people skills, personality and potential.

What you'll get

In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment. Want to know what it’s really like to work at iQ? Check us out on Glassdoor and hear directly from our people. Ready to feel like you've got the best job ever? Apply today!