Customer Service advisor - Part time

Cactus Search; Datchet; Hybrid; GBP 26,000; Part time

Job summary

A customer service recruitment agency is looking for multiple part-time Customer Service Advisors in Datchet, UK. This hybrid role will involve supporting customer inquiries, managing complaints, and updating order statuses. Candidates should have previous customer service experience, knowledge of CRM systems, and excellent communication skills. The position requires a self-motivated individual passionate about customer service. Competitive salary of £26k pro-rated based on hours.

Qualifications

• Previous experience within a Customer Service position is essential.
• A self-motivated, passionate, and enthusiastic approach to work.
• Professional and empathetic approach to resolving issues.

Responsibilities

• Support customer enquiries by telephone or electronically.
• Manage all direct customer interactions.
• Handle and respond to all general and order specific enquiries.

Skills

Customer service experience

Knowledge of CRM systems

Verbal communication skills

IT skills

Time management

Job description

This role is part time hours.

This role is Hybrid based in the Datchet/Slough, please check that you can commute in advance of application. There will be buses running from Slough Train station.

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer issues.

Salary – £26k – Pro rate based on hours

Hybrid – 1 day per week in the office – 2 maximum

4 Weeks onsite training to start with

Key Responsibilities:

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer Interactions
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Manage customer complaints and escalateto the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills
• Professional and empathetic approach to resolving issues
• Decent I.T skills
• Excellent time management

Please apply or email [e-mail] more info