Customer Service Advisor Orders

Linde; Worsley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading industrial gas provider in the UK is seeking a Customer Service Representative who will manage customer inquiries and complaints. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to solve problems in a fast-paced environment. We offer a competitive salary, 25 days paid leave, and opportunities for training and development. Join a team that values safety, integrity, and accountability while making a meaningful difference in the community.

Benefits

Competitive salary

25 days paid leave

Flexible leave benefits

Pension and life assurance

Health and well-being benefits

Qualifications

• Experience handling orders, queries, and complaints in a fast-paced environment.
• Confidence in verbal and written communication.
• Ability to remain calm and solution-focused under pressure.
• Capable of investigating issues and identifying root causes.
• Collaborative mindset to work across teams.

Responsibilities

• Act as first point of contact for customer calls.
• Own feedback and complaints, ensuring compliance.
• Manage complex delivery and equipment issues.
• Maintain accurate customer records and support improvements.

Skills

Customer service background

Communication skills

Problem-solving skills

Ability to work with multiple systems

Organizational skills

Tools

SAP

Salesforce

Job description

Responsibilities

• You will act as first point of contact for customer calls and cases – resolving orders/queries professionally and accurately while meeting agreed KPIs and service levels
• Own end to end feedback and customer complaints including investigation, escalation, root cause analysis and resolution in line with company process and policy.
• Liaise closely with internal teams and external partners (eg transport, production, credit management and outsourced partners to resolve delivery, account and service issues.
• You will manage complex delivery and equipment issues, including emergency deliveries, faulty cylinders and equipment breakdowns ensuring clear communication with customers throughout.
• Further you will maintain accurate customer records and case notes to ensure audit compliance, data quality and effective follow up.
• Support continuous improvement by identifying trends, promoting self service solutions, and contributing to process and service enhancements

What makes you great

• You have a strong customer service background with experience of handling orders, queries and complaints in a fast-paced environment.
• You are confident communicator with excellent telephone and written communication skills
• Proven ability to remain calm, professional and solution focused in challenging or high-pressure situations.
• A strong problem-solving skills with the ability to investigate issues and identify root causes
• You are comfortable working with multiple systems and software (EG SAP, Salesforce)
• You have the ability to work collaboratively across teams and external partners to achieve positive customer outcomes.
• In addition highly organised with good attention to detail and ownership of tasks from start to finish.

Why you will love working with us

We are the largest provider of industrial, medical and special gases in the UK and Ireland. From cutting harmful emissions, to providing life‑saving oxygen and keeping food fresh, our gases play an essential role in everyday life. Our values – Safety, Integrity, Accountability, Inclusion and Community are at the heart of everything we do. They help us create an environment that puts safety first, where people do things the right way, new ideas are welcomed and everyone can be themselves.

At BOC, we take pride in our people and work hard to provide an enriching, enjoyable place to work. We have a clear vision: to be the place where a diverse mix of talented people want to come, stay and excel. We are always raising the bar, and because we are part of Linde, a global company, our people have limitless opportunities to grow and make a difference, all over the world.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

We offer a competitive salary and benefits package with pension and life assurance as standard. In addition, we offer 25 days paid leave and a range of other flexible leave benefits, so that you have time to do the things you enjoy. Our recognition & reward platform celebrates great work and special moments, as well as providing a hub for health and well‑being benefits, including a wide selection of savings and offers at well‑known retailers.

Grow to be your best and drive your career with the training and development opportunities we offer.