Customer Service Advisor - Nights

Brook Street; Northern Ireland; Remote; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Merchant Support Specialist - Customer Service Advisor to work from home. The role requires strong communication skills and a background in hospitality. Responsibilities include handling client queries and providing solutions. The starting salary is £26k per annum with additional benefits. Note: Only applicants currently residing in Northern Ireland will be considered.

Benefits

All necessary equipment to work from home

Bonus opportunity twice per year

Employee appreciation programme

Opportunities for career development

Qualifications

• Applicants must have a solid work history without job hopping.
• Experience in a customer service role is preferred.

Responsibilities

• Handle inbound calls from clients and liaise across teams.
• Analyze clients' payment-related issues and provide solutions.
• Maintain an in-depth knowledge of the company's products.

Skills

Strong communication skills

PC Literacy

Background in hospitality

Job description

PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS WHO ARE CURRENTLY RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON-SITE TRAINING.

Brook Street Recruitment is working on behalf of our client to recruit telephone ( Merchant Support Specialists ) Customer Service Advisers on a full time and permanent basis.

Overview

As a Merchant Support Specialist - Customer Service Advisor, you will work from home and operate as the first point-of-contact for the company`s clients and partners. Dealing with queries from these organisations and liaising internally with the company`s other departments, you will quickly develop an in-depth knowledge of the company`s products and services.

Responsibilities

• Taking inbound calls from clients and also dealing with teams across the business
• Dealing with a wide variety of queries, analysing clients` payments-related issues
• Assisting with disputes and providing sustainable solutions
• Maintaining an in-depth knowledge of functionality for all systems
• Ensuring that a first-class customer service is provided to clients

Details of role

• Working shift for this job is Monday to Friday between 14.00 and 22.30
• Salary for the role will be starting on 26k per annum and there is an extra £60 per month to cover costs of working from home

Other benefits of working in this role include:

• All the equipment you need to work from home
• Bonus opportunity twice per year
• Employee appreciation programme
• Opportunities to learn, develop, and to build a career

Criteria

• Applicants must have come from a hospitality background - this is preference from the client
• No job hopping - must have solid work history
• Applicants must be PC Literate and have strong communication skills

PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS WHO ARE CURRENTLY LIVING IN NORTHERN IRELAND- APPLICANTS FROM OUTSIDE OF NORTHERN IRELAND WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAINING.

If interested, you can send your CV to Colleen Farquharson via the link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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