Customer Service Advisor

Sitel Corp.; Remote; GBP 24,000; Full time

Job summary

A leading customer service provider is looking for an inbound customer service advisor in Motherwell. The position offers paid training and allows for remote work after training, with a commitment of 37.5 hours per week. The ideal candidate should be passionate about helping people, possess good communication skills, and be computer literate. Responsibilities include handling calls, managing customer information, and recording data accurately. The role is temporary for 3 months with a salary of £23,809.50 per year.

Benefits

Paid training

On-site parking

Access to Wagestream financial app

Qualifications

• Passion for helping people and good communication skills are essential.
• Ability to manage challenging calls and customer information.
• Willingness to learn and utilize training resources.

Responsibilities

• Handle inbound and outbound calls efficiently.
• Record and update client systems accurately.
• Maintain data privacy in compliance with GDPR.

Skills

Customer-focused attitude

Computer literacy

Flexibility

Job description

Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? AtFoundeverwe focus onyou and with your drive, we look tocreate your best moments. Would you like to be a part of a new opportunity, working for the UK's biggest health provider as an inbound customer service advisor?

This is a telephone customer service-based role withFoundever in Maxim Park and your duties will include:

• Dealing with inbound / outbound calls in a quick and timely manner
• Take ownership of any challenging calls and use appropriate methods to resolve
• Attention to detail accurately recording and updating client systems
• Manage and protect customer information, in line with GDPR
• Pro-actively keep knowledge up to date using online approved training resources in line with campaign needs

We can offer you:

• Full time position remote after training (37.5 hours per week)
• Paid Training
• £23,809.50 per year, monthly pay
• 3 month- temporary contract

If you don’t have experience, don’t worry! We are very experienced at providing very specific training. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary and we do operate in a call centre environment and work 37.5 hours over 7 days, so will need to be flexible.

AtFoundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.

Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel thatFoundeverwas a highlight in your career.

If this really interests you and you are attracted to pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.

• On-site parking

Wagestream

All employees get access to this money management app gives you access to a toolkit of services built around your pay. It can help you to:

• Use Flexible pay to choose when to get paid throughout the month.
• Track your shifts, earnings and spending in one place.
• Build a rainy day pot to reduce financial stress and reward yourself in the future.
• A Benefits checker to calculate what government support you could be missing out on.
• Chat to a Financial Coach to get expert guidance about your money.
• Get discounts on your shopping with Vouchers.

Ability to commute:

• Motherwell, ML1 4WQ: reliably commute before starting work (required)
• By submitting your application, you are agreeing to full time work!

Primary Job Responsibilities

Skills/Knowledge/Abilities

Education

Experience Target

Specialized Certifications

Watch this video to get a sneak peak of the job in action