Customer Service Advisor (Newtownards)

Honeycomb; Newtownards; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable banking organisation in Newtownards seeks a Customer Service Advisor to serve as the first point of contact for customers. This full-time role requires providing professional service, handling cash transactions accurately, and promoting banking services. The ideal candidate will have strong communication skills and experience in customer interaction. Join a community-focused team and make a positive impact in customer care.

Qualifications

• Experience in a role involving direct customer interaction.
• Accuracy and confidence when working with cash.
• Strong communication and interpersonal skills.
• Ability to stay organised and manage workload effectively.

Responsibilities

• Deliver excellent customer service by resolving queries.
• Process various cash transactions accurately.
• Follow cash handling policies and complete daily reconciliations.
• Promote banking services and highlight self-service options.
• Collaborate with colleagues to maintain efficient branch operations.

Skills

Customer interaction experience

Cash handling accuracy

Communication skills

Organizational skills

Job description

Overview

Honeycomb is delighted to be partnering with a reputable and long-established banking client in Northern Ireland to recruit a Customer Service Advisor for their Newtownards branch. This temporary role presents a fantastic opportunity to join an organisation renowned for its commitment to customer care and community values.

Role Overview

As a key part of the branch team, you will be the first point of contact for customers, providing a warm and professional service. The position involves assisting with enquiries, processing teller transactions, and handling cash with accuracy and efficiency. This is a full-time role, Monday to Friday, 9:00 am - 5:00 pm.

Responsibilities

• Deliver excellent customer service by resolving queries in a professional and approachable manner.
• Process deposits, withdrawals, lodgements, and other cash transactions with accuracy.
• Follow cash handling policies, completing daily reconciliations in line with audit and security requirements.
• Promote banking services and highlight digital or self-service options where appropriate.
• Work collaboratively with colleagues to maintain a supportive and efficient branch environment.

Qualifications

Essential:

• Experience in a role involving direct customer interaction.
• Accuracy and confidence when working with cash.
• Strong communication and interpersonal skills.
• Ability to stay organised and manage workload effectively.

Desirable:

• Previous experience in banking, retail cash handling, or financial services.
• Full, clean UK driving licence.

Additional Information

Honeycomb is committed to supporting all applicants. If you require adjustments during the recruitment process due to a disability, please let us know. We are proud to be an equal opportunity employer.

How to Apply

Please apply by submitting your CV via the link, or contact Cora Montgomery at Honeycomb on 028 9620 7050 or [e-mail] for more information.