Customer Service Advisor - Logistics | Pension & Perks

DHL Supply Chain; Worksop; On-site; GBP 26,000 - 31,000; Full time

Job summary

A global logistics leader is seeking a Customer Service Advisor in Worksop. The ideal candidate will manage customer queries via phone and email, process orders, and communicate effectively with stakeholders. This role requires customer service experience, strong communication skills, and proficiency in IT. Benefits include a generous pension scheme, GP consultations, and various discounts. Join a team that values inclusivity and supports skilled individuals.

Benefits

Generous pension scheme with 8% employer contribution

Free 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and free mortgage advice

Qualifications

• Customer service experience is essential, ideally within a Supply Chain or Logistics background.
• Great communication skills - both written and verbal.
• Excellent IT skills with Microsoft Office.

Responsibilities

• Investigating and solving customer queries over phone and email.
• Processing, releasing, and monitoring customer orders across various systems.
• Communicating with internal and external stakeholders.

Skills

Customer service experience

Great communication skills

Excellent IT skills

Experience with Microsoft Office

Experience with Warehouse Management Systems

Tools

SAP

Job description

A global logistics leader is seeking a Customer Service Advisor in Worksop. The ideal candidate will manage customer queries via phone and email, process orders, and communicate effectively with stakeholders. This role requires customer service experience, strong communication skills, and proficiency in IT. Benefits include a generous pension scheme, GP consultations, and various discounts. Join a team that values inclusivity and supports skilled individuals.