Customer Service Advisor – Leicester (Bonus + Benefits)

Volvo; Fareham; On-site; GBP 28,000; Full time

Job summary

An international automotive manufacturer is looking for a dedicated Customer Service Representative to join their team in Leicester. This fast-paced role involves managing the reception area, handling customer inquiries, scheduling service appointments, and ensuring smooth communication between customers and the workshop. The ideal candidate will possess strong customer service skills and a good level of IT proficiency. This position offers a competitive salary up to £28,000 plus bonuses and a supportive work environment.

Benefits

Competitive salary

10% bonus paid quarterly

Generous company pension plan

Healthcare plan

Ongoing training and career development opportunities

25 days holiday raised to 30 days with service

Qualifications

• Good customer service skills face-to-face and via telephone.
• Ability to work in an organized manner within a fast-moving environment.
• Good level of IT skills including Excel and Outlook.

Responsibilities

• Manage reception area and be main point of contact for customers.
• Schedule service appointments and follow up with customers.
• Liaise with workshop and customers on progress.

Skills

Customer service skills

Ability to work in an organized manner

Attention to detail

Good level of IT skills

Job description

An international automotive manufacturer is looking for a dedicated Customer Service Representative to join their team in Leicester. This fast-paced role involves managing the reception area, handling customer inquiries, scheduling service appointments, and ensuring smooth communication between customers and the workshop. The ideal candidate will possess strong customer service skills and a good level of IT proficiency. This position offers a competitive salary up to £28,000 plus bonuses and a supportive work environment.