Customer Service Advisor - Italian & Spanish

Advancing People; Nottingham; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A recruitment specialist firm is seeking an Italian & Spanish Speaking Customer Service Advisor to provide exceptional service primarily for customers in the Italian and Spanish markets. The role offers a hybrid work setup: 2 days in Nottingham and 3 days remote. The ideal candidate will be fluent in both languages and possess strong communication skills. This full-time position offers an annual salary of £24,000 plus attractive company benefits.

Benefits

Attractive company benefits

Qualifications

• Fluent in both Italian and Spanish.
• Strong customer service orientation.
• Excellent communication skills, oral and written.

Responsibilities

• Deliver high quality customer service.
• Assist with new customer enquiries.
• Process orders received via various channels.

Skills

Fluency in Italian

Fluency in Spanish

Strong customer focus

Excellent communication skills

Good computer skills

Team player

Positive attitude

Job description

Overview

Advancing People Multilingual - Recruitment Specialists are now recruiting for an Italian & Spanish Speaking Customer Service Advisor / Account Coordinator on a hybrid basis.

As an Italian & Spanish Speaking Account Coordinator / Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Italian and Spanish speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Responsibilities

• Deliver high quality customer service
• Assist with new customer\'s enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

Person Specification

• Fluent in Italian & Spanish
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

Contract & Location

This is a full time Permanent position offering an annual salary of £24,000 + attractive company benefits.

The role offers flexibility to work from home / Remote working

2 days office based in Nottingham City Centre, 3 days remote each week

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.