Customer Service Advisor - Hybrid Role with Growth Benefits

Sovereign Housing Association Limited; Basingstoke; Hybrid; GBP 25,000; Full time

Job summary

A housing association providing community support is looking for a full-time Customer Service Advisor in Basingstoke. The role involves resolving queries for 140,000 customers while working in a supportive team environment. Candidates will need excellent customer service skills, resilience, and computer literacy. The position offers a salary of £24,243, with opportunities for career progression. Hybrid working is available after the initial training period.

Benefits

Flexible working

25 Days Holiday + Bank Holidays

Generous pension scheme matching up to 12%

Life cover

Recognition scheme with retail vouchers

Wellbeing discounts including Gym Memberships

Qualifications

• Great customer service skills and the ability to actively listen.
• Resilience to handle complex and difficult calls.
• Good computer literacy to manage multiple systems.

Responsibilities

• Resolve customer queries as the first point of contact.
• Provide support during a 37-hour workweek on a rota basis.
• Communicate effectively with colleagues across the business.

Skills

Customer service skills

Listening ability

Resilience

Computer literacy

Problem-solving

Empathy

Communication skills

Job description

A housing association providing community support is looking for a full-time Customer Service Advisor in Basingstoke. The role involves resolving queries for 140,000 customers while working in a supportive team environment. Candidates will need excellent customer service skills, resilience, and computer literacy. The position offers a salary of £24,243, with opportunities for career progression. Hybrid working is available after the initial training period.