Customer Service Advisor — Hybrid, Meaningful Public Impact

HM Revenue and Customs; Nottingham; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A government agency in Nottingham is seeking a dedicated Customer Service Advisor to provide essential support to customers via phone and online. You will assist customers with their inquiries and guide them in making payments. A thorough induction training of up to 12 weeks is provided, with opportunities for career development. The role emphasizes a supportive, inclusive culture, with the flexibility to work from home some days. Successful candidates require strong communication skills and a passion for helping others.

Benefits

Structured training and development opportunities

Qualifications

• Comfortable talking on the phone and discussing debt.
• Ability to provide clear and quick information.
• Resilience to work in a demanding environment.

Responsibilities

• Speak to customers and assist with their questions.
• Help customers with tax payments and penalties.
• Create and update customer records.

Skills

Verbal communication skills

Written communication skills

Customer service orientation

Basic maths skills

Job description

A government agency in Nottingham is seeking a dedicated Customer Service Advisor to provide essential support to customers via phone and online. You will assist customers with their inquiries and guide them in making payments. A thorough induction training of up to 12 weeks is provided, with opportunities for career development. The role emphasizes a supportive, inclusive culture, with the flexibility to work from home some days. Successful candidates require strong communication skills and a passion for helping others.