Customer Service Advisor - Hybrid Clonakilty

Capita; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading business process services provider is seeking a Customer Service Advisor in Clonakilty, Ireland. The role offers a hybrid working model and emphasizes excellent customer service, career advancement, and a supportive environment. Candidates should possess strong written English skills and proficiency in computer applications. Benefits include a starting salary of €28,080 and 22 days of annual leave plus company benefits.

Benefits

Career progression and development opportunities

22 days annual leave plus company days

Life Assurance cover

Access to the Capita Pension Scheme

Employee Assistance Programme

Discounted Eye Care Vouchers

Cycle to Work Scheme

Discounts on Hotels, Tech, Fitness, and High Street stores

Qualifications

• Previous experience within a similar role, ideally with experience of working with Social media platforms.
• Excellent written English skills.
• Proficient in using various computer applications and software simultaneously.
• An attentive listener who can empathise and adjust to different customer needs.
• A self-motivated individual who takes responsibility for customer issues and follows them through to resolution.
• A positive and enthusiastic person who shares our vision of delivering excellent customer service every time.

Responsibilities

• Provide excellent customer service focusing on individual needs.
• Identify vulnerable customers and provide additional support.
• Handle escalated queries with empathy and integrity.
• Deal with queries across telephony, email, web chat, and other channels.

Skills

Customer experience

Written English

Computer proficiency

Empathy

Self-motivation

Enthusiasm

Job description

Overview

Join Our Customer Service Dream Team! Do you thrive on delivering exceptional customer experiences? Love solving problems and making someone’s day better? If that sounds like you, we’d love to welcome you to our vibrant team of Customer Service Advisors!

Location: Clonakilty, Ireland. This role is hybrid working from our Clonakilty office with the potential to work from home depending on business needs. Open to applicants residing in the Republic of Ireland.

Hours: 40 hours per week on a rotational shift pattern. Shift details: Monday to Friday 6am–9pm; Saturday 8am–6pm; Sunday & Bank Holidays 10am–6pm. This role offers full flexibility to meet business needs.

Responsibilities

You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care. You will also have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment.

• Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
• Identifying vulnerable customers and adapting approach, providing additional support when required.
• Handling escalated customer queries with empathy and integrity, logging accurately.
• Dealing with a wide range of queries across telephony, email, web chat and channels

Qualifications

• Previous experience within a similar role, ideally with experience of working with Social media platforms
• Excellent written English skills
• Proficient in using various computer applications and software simultaneously
• An attentive listener who can empathise and adjust to different customer needs
• A self-motivated individual who takes responsibility for customer issues and follows them through to resolution
• A positive and enthusiastic person who shares our vision of delivering excellent customer service every time

Benefits

• A starting salary of €28,080 per annum
• Internal career progression and development opportunities – most of our management team started with us as Advisors!
• 22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
• Life Assurance cover, covering x2 of your salary after qualifying period
• Access to the Capita Pension Scheme
• Access to our Employee Assistance Programme
• Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on!

About Capita

Capita is a leading provider of business process services, driven by data, technology and people.

Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers.

We\'re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.

How to apply

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Location

Clonakilty, Ireland

Time Type: Full time

Contract Type: Permanent