Customer Service Advisor - Hybrid (Adult Care & Enquiries)

Staffordshire County Council; Stafford; On-site; GBP 24,000 - 30,000; Full time

Job summary

A local government authority in Stafford is seeking a customer service representative for its Contact Centre. The ideal candidate will excel in communication, handle a high volume of calls, and have a passion for providing excellent customer service within a supportive team environment. Responsibilities include assisting customers primarily in Adult Social Care and maintaining knowledge of relevant processes and policies. Opportunities for flexible working after meeting performance targets are available.

Benefits

Flexible working options

Comprehensive training

Support for career development

Qualifications

• Experience in a Contact Centre environment.
• Ability to handle a high volume of calls.
• Passion for delivering excellent customer service.
• Judgement to resolve queries effectively.
• Self-motivated and able to work as part of a team.

Responsibilities

• Serve as the first point of contact for customers.
• Assist with queries related to Adult Social Care and other services.
• Listen and investigate customer needs.
• Work independently and within a team.
• Maintain knowledge of processes and policies.

Skills

Excellent communication skills

Interpersonal skills

Listening skills

Empathetic approach

Ability to work under pressure

Job description

A local government authority in Stafford is seeking a customer service representative for its Contact Centre. The ideal candidate will excel in communication, handle a high volume of calls, and have a passion for providing excellent customer service within a supportive team environment. Responsibilities include assisting customers primarily in Adult Social Care and maintaining knowledge of relevant processes and policies. Opportunities for flexible working after meeting performance targets are available.