Customer Service Advisor - Glasgow City Centre

CCA Recruitment Group; Glasgow; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A reputable recruitment agency is seeking an Inbound Customer Service Advisor to join a global bank in Glasgow from January 2026. This full-time role includes a salary starting at £23,600, increasing to £26,500 in May 2026. Responsibilities include assisting customers with policy updates and handling inbound inquiries. The position offers a hybrid working model after probation, promoting a great work/life balance. Candidates should have experience in customer service and excellent communication skills.

Benefits

12% pension

Flexible hours

Work-from-home options

Qualifications

• Experience in customer-facing roles like call centre, retail, or hospitality.
• Ability to multitask and use technology effectively.
• Strong communication skills, especially under pressure.

Responsibilities

• Guide customers through policy updates, sales, and renewals.
• Help customers with digital tools and handle inbound calls.
• Address complaints with empathy and maintain accurate records.

Skills

Customer service

Multitasking

Microsoft Office

Clear communication

Job description

Inbound Customer Service Advisor

Salary: Until April 2026 = £23,600 - May 2026 onwards rising to = £26,500 + 12% Pension

Hours: Full-time - Flexibility from Monday to Sunday

Location: Glasgow City Centre

January 2026 Start

36 hour week until Full-Time - 3 days per-week hybrid working offered after probation

Love talking to people? Thrive in a fast-paced environment? We've got the perfect role for you!

This is a fantastic opportunity to join one of the most instantly recognisable brands within not only UK, but global banking! We are looking to bring you into our team from January 2026, when you will for the first 3-months work within our ISA Team on a project basis- being part of 1 of 3 teams - Fraud, Workflow or Payments. Then from May 2026 onwards, you will join your full-time team, which will be either Core Banking - which is our Savings and Loans team, or you will join our excellent credit card team - at this time your salary will also increase to £26,500.

We also offer you fantastic work/life balance, with the ability to work-from-home 3-days per week after probation.

What You’ll Be Doing

• Listen like a pro and guide customers through policy updates, sales, and renewals
• Champion our digital tools and help customers take control
• Handle a mix of inbound calls with confidence and care
• Deliver solutions that make people feel heard, understood, and supported
• Keep everything on record-details matter!
• Handle complaints with heart, especially when customers are vulnerable

What We’re Looking For

• A natural people person with a passion for service
• Experience in customer-facing roles-call centre, retail, hospitality, leisure? Perfect.
• A multitasking wizard who's tech-savvy and confident with Microsoft Office
• Calm, clear communication-even when things get busy