Customer Service Advisor – First Contact & Complaints

PiLON Ltd; England; On-site; GBP 28,000 - 30,000; Full time

Job summary

A trusted construction company based in Hemel Hempstead seeks a dedicated Customer Service Advisor. You will be the first point of contact, managing incoming calls and addressing complaints. The ideal candidate will have experience in customer service, strong communication skills, and a proactive approach to problem-solving. Benefits include 23 days of holiday, a referral reward scheme, and opportunities for personal development within a supportive team.

Benefits

23 days of holiday per year

Up to £2,000 reward for recommendations

Significant savings on shopping

Friendly office environment

Annual training budget

Qualifications

• Previous experience dealing with customer complaints, ideally as a call operator or receptionist.
• Ability to remain calm and composed in challenging situations.
• Familiarity with office software applications.

Responsibilities

• Answer incoming calls courteously and professionally.
• Manage complaints from start to finish.
• Provide daily reports and updates to the designated manager.
• Transfer calls to appropriate departments.
• Accurately record messages for follow-up.

Skills

Customer complaint handling

Strong verbal communication

Interpersonal skills

Basic computer skills

Problem-solving

Job description

A trusted construction company based in Hemel Hempstead seeks a dedicated Customer Service Advisor. You will be the first point of contact, managing incoming calls and addressing complaints. The ideal candidate will have experience in customer service, strong communication skills, and a proactive approach to problem-solving. Benefits include 23 days of holiday, a referral reward scheme, and opportunities for personal development within a supportive team.