Customer Service Advisor – FinTech Growth & Training

FNZ; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global fintech company in Basingstoke is seeking a Customer Service Representative to assist customers with their financial products through phone and live web chat. The role offers full training, a supportive team environment, and flexible working patterns. Ideal candidates will have excellent communication skills and a passion for customer service. This is a great opportunity to build a rewarding career in the fintech industry.

Benefits

Flexible shift options

Structured training programme

Career development

Competitive salary and benefits

Qualifications

• Passion for great customer service.
• Strong verbal and written communication skills.
• Previous experience in customer-facing or contact center role is preferred.

Responsibilities

• Handle inbound customer calls with care and empathy.
• Manage live web chat conversations to resolve customer queries.
• Guide users through their financial accounts and online services.
• Attend regular training and coaching sessions to grow your knowledge.

Skills

Customer service orientation

Strong verbal communication

Attention to detail

Confident with technology

Multitasking ability

Job description

A global fintech company in Basingstoke is seeking a Customer Service Representative to assist customers with their financial products through phone and live web chat. The role offers full training, a supportive team environment, and flexible working patterns. Ideal candidates will have excellent communication skills and a passion for customer service. This is a great opportunity to build a rewarding career in the fintech industry.