Customer Service Advisor

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A compassionate care organization in Manchester is seeking a Customer Service Advisor with FCA-regulated experience to provide empathetic support in their Funeral Care team. The ideal candidate will have a strong customer service background within the FCA-regulated sector and an understanding of compliance. This full-time role offers competitive pay and requires a commitment to making a meaningful difference in challenging times.

Qualifications

• Previous experience in a financial services or FCA-regulated role is essential.
• Comfortable with handling sensitive customer data.
• Strong customer service skills in a call center environment.

Responsibilities

• Provide compassionate support to clients during sensitive moments.
• Deliver exceptional customer service on funeral arrangements.
• Ensure FCA compliance in customer interactions.

Skills

Empathy

Customer service experience

Compliance awareness

FCA-regulated experience

Job description

Customer Service Advisor - FCA-Regulated

Employer:

Location:

Pay:

£12.60 to £12.6 per hour

Contract Type:

Temporary

Hours:

Full time

Disability Confident:

No

Closing Date:

12/02/2026

About this job

Start Date: Monday 26 th January 2026 Background Checks: DBS and Basic Credit Check Required Hours: Monday

• Friday, 9 AM - 5 PM Join our Compassionate Team Are you ready to kick the year off and make a meaningful impact while working?

Rullion is seeking Full Time Agents for our Funeral Care Plan Team to provide support during critical moments.

If you're empathetic and have a strong background in customer service within an FCA-regulated environment, we want you to be part of our dedicated team.

Why Join Us?

Join a Caring Community: At Rullion, we understand the importance of compassion and sensitivity when supporting individuals and families during difficult times.

Our work isn't just a job; it's a commitment to making a difference.

Central Location: Our opportunities are based at a head office location in the heart of Manchester, providing you with a convenient and accessible workplace.

Your Role: As a Full Time Agent on our Funeral Care department, you will: Provide Compassionate Support: Offer empathy, understanding, and a caring presence to individuals and families during their time of need.

Deliver Exceptional Customer Service: Utilize your strong customer service skills to assist clients with funeral arrangements, inquiries, and support.

Collaborate with a Supportive Team: Work alongside a dedicated team that values empathy, respect, and professionalism.

Your Responsibilities: Provide professional and regulated customer service to clients regarding funeral plans . Ensure FCA compliance in all customer interactions.

Handle sensitive customer data in accordance with Data Protection regulations.

Assist clients with inquiries, policy details, and plan management.

What We're Looking For: FCA-Regulated Experience: Candidates must have previous experience working in a financial services or FCA-regulated role.

Customer Service Background: Experience in a call centre or customer service environment . Strong Compliance Awareness: Understanding of FCA guidelines and Data Protection regulations.

Empathy & Professionalism: Ability to support customers during sensitive conversations.

Please Note: Due to strict FCA regulations , only candidates with financial services or FCA-regulated experience will be considered for this role.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

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