Customer Service Advisor - Delivery Support & Scheduling

Route 1 Recruitment; Northampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading delivery service provider in Northampton is seeking Customer Service Advisers to join their expanding team. Responsibilities include managing inbound and outbound calls, resolving customer complaints, and updating clients on delivery times. Candidates should have customer service experience, be flexible with working hours, and possess good spoken and written English skills. This role offers a supportive working environment and competitive hourly pay.

Qualifications

• Experience in customer service, via phone or in person.
• Flexibility regarding working hours.
• Reliable and able to maintain records.

Responsibilities

• Manage inbound and outbound customer calls.
• Resolve product or service complaints efficiently.
• Update customers on delivery schedules.

Skills

Customer service experience

Good level of spoken English

Good level of written English

Basic computer skills

Job description

A leading delivery service provider in Northampton is seeking Customer Service Advisers to join their expanding team. Responsibilities include managing inbound and outbound calls, resolving customer complaints, and updating clients on delivery times. Candidates should have customer service experience, be flexible with working hours, and possess good spoken and written English skills. This role offers a supportive working environment and competitive hourly pay.