Customer Service Advisor - Crewe

Assurant; Crewe; Hybrid; GBP 26,000; Full time

Job summary

A leading customer service provider in Crewe is seeking a Customer Service Advisor to support over 8 million customers. The role involves assisting customers with lost, stolen, or damaged devices. Candidates must possess excellent communication skills and experience in customer service. The position offers a competitive salary, remote working opportunities after training, and a variety of benefits including annual leave and wellness programs.

Benefits

21 days of annual leave plus bank holidays

Cultural Heritage Day

Employee assistance program

Learning and Development opportunities

Free onsite parking

Qualifications

• Active listener with problem-solving capabilities.
• Basic data entry and software navigation skills.
• Previous experience in a customer service role.

Responsibilities

• Support customers with lost, stolen, or damaged devices.
• Help customers protect their assets and provide solutions.

Skills

Excellent verbal communication

Excellent written communication

Excellent listening skills

Basic computer skills

Experience in customer service

Job description

Customer Service Advisor

Location; Crewe, Cheshire

Fulltime, 40 hours, including some weekends

Remote Working (After 8-16 weeks of On-Site Training)

£25,586.66 Per Annum + Benefits

Are you an active listener who has a passion for helping others?

Are you a problem solver who challenges the norm to inspire new ideas?

Have you ever thought about using these skills for customer service?

If so, Assurant could be the perfect place for you to start your new career!

Overview of Position

Helping people thrive in a connected world! As a member of our Contact Centre team, you’ll support some of our 8 million+ customers and represent some of the biggest brands in telecoms and finance.

We are looking for great listeners and communicators to help our customers protect what matters most, getting them back on their feet when their mobile phone or gadget gets lost, stolen, or damaged.

What makes us different?

• Comprehensive training to prepare you for the role
• Flexibility: remote working is available once full training is completed and performance targets are met
• Balance is important – we offer 21 days of annual leave plus bank holidays, which increase with the length of service. You will also receive an additional Cultural Heritage Day
• We care about your well‑being – an employee assistance program helps you and your family with information and advice covering a wide range of topics such as health, family, money matters, and work
• A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, incentives, and more
• Learning and Development opportunities including Udemy learning, internal one‑to‑one development, and growth platforms
• Internal Wellbeing Programmes
• Employee referral scheme rewards employees when referring friends and family to be part of the Assurant family
• Free onsite parking

Requirements Needed for This Position

• Excellent verbal, written, and listening skills
• Basic computer skills, including data entry, website navigation, and other software
• Experience working in a customer service environment

This job posting is part of our ongoing efforts to build a strong talent network for current and future opportunities. We invite you to apply, and qualified candidates will be contacted as roles become available.

At Assurant, we are passionate about Diversity, Equity & Inclusion. Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.

We can’t wait to review your application!