Customer Service Advisor — Career Growth & Benefits

RetailChoice; Maidstone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading independent logistics company in Maidstone is seeking a Customer Service Advisor to manage customer queries and provide proactive service. The successful candidate will work closely with operational teams to ensure full customer satisfaction and resolve issues effectively. The role comes with competitive pay, a health cash plan, and opportunities for career progression. If you're customer-focused and eager to help, this could be the role for you.

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

20 days of holiday increasing with service

Long Service Recognition scheme

Enhanced Maternity & Paternity benefits

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Opportunities for career progression

Qualifications

• Ability to handle customer queries effectively and provide solutions.
• Strong team player with a focus on customer service.
• Ability to engage proactively with operations.

Responsibilities

• Handle inbound customer queries and manage resolutions.
• Act on customer queries concerning service level agreements.
• Work with teams to ensure excellent service delivery.
• Engage with service centres for customer requirements.
• Manage escalation issues as they arise.

Job description

A leading independent logistics company in Maidstone is seeking a Customer Service Advisor to manage customer queries and provide proactive service. The successful candidate will work closely with operational teams to ensure full customer satisfaction and resolve issues effectively. The role comes with competitive pay, a health cash plan, and opportunities for career progression. If you're customer-focused and eager to help, this could be the role for you.