Customer Service Advisor – Bonus + Career Growth

South East Water; Snodland; On-site; GBP 25,000; Full time

Job summary

A leading water company in the UK is seeking a dedicated Customer Service Advisor to join their award-winning team. In this role, you will provide exceptional customer support, handle queries related to water bills and services, and work towards personal and team targets. Previous customer service experience is preferred, but not necessary. The role offers a starting salary of £24,810.59 with the potential for bonuses, along with extensive benefits and opportunities for career progression within the company.

Benefits

Stakeholder pension scheme with up to 10% contribution

5 weeks holiday plus bank holidays

Flexible annual leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing-related benefits

Qualifications

• GCSE in Maths and English at Grade 4 / C or equivalent required.
• Strong commitment to excellent customer service.
• Ability to find effective solutions to customer problems.

Responsibilities

• Provide excellent customer experience and satisfaction.
• Maintain focus on targets and adhere to business processes.
• Build relationships with peers and colleagues for effective teamwork.
• Proactively keep skills and knowledge updated.
• Support in peak business periods.

Skills

Customer service commitment

Excellent computer abilities

Outstanding communication skills

Problem-solving dedication

Flexibility in duties

Education

GCSE Maths and English at Grade 4 / C or equivalent

Job description

A leading water company in the UK is seeking a dedicated Customer Service Advisor to join their award-winning team. In this role, you will provide exceptional customer support, handle queries related to water bills and services, and work towards personal and team targets. Previous customer service experience is preferred, but not necessary. The role offers a starting salary of £24,810.59 with the potential for bonuses, along with extensive benefits and opportunities for career progression within the company.