Customer Service Advisor (28k - Newry)

VanRath; Newry; On-site; GBP 28,000; Full time

Job summary

A respected trade-sector company is seeking a Customer Service Advisor to join their Newry office. This full-time, permanent role involves being the first point of contact for customers and supporting operational tasks. The ideal candidate will have a background in customer service or retail, excellent communication skills, and a proactive approach. The position offers a salary of £28,000 along with comprehensive benefits and opportunities for career growth.

Benefits

Comprehensive benefits package

Supportive working environment

Attractive holiday entitlement

Opportunities for progression

Qualifications

• Background in a customer service, retail, or trade counter role.
• Experience with telephone-based queries is highly desirable.
• Strong organizational skills with a sharp eye for detail.

Responsibilities

• Act as the first point of contact for customers.
• Address customer questions and resolve concerns efficiently.
• Support operational tasks in the warehouse.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Motivated and proactive approach

Job description

Overview

VANRATH are excited to be working with a respected trade-sector company to recruit a Customer Service Advisor.

This opportunity is based at the company's Newry office and is a Monday to Friday role.

It is a full-time, permanent position with a business recognised for its stability and strong track record in the market.

Salary & Benefits

• £28,000 annual salary

• Comprehensive benefits package

• Supportive and modern working environment

• Attractive holiday entitlement

• Genuine opportunities for progression and career growth

Key Duties

• Act as the first point of contact for customers, providing professional service at the trade desk and across phone, email, and online platforms.

• Address customer questions and resolve any concerns efficiently, ensuring satisfaction and repeat business.

• Support operational tasks within the warehouse, including order fulfilment, stock management, and processing deliveries.

What We're Looking For

• Background in a customer service, retail, or trade counter role.

• Experience dealing with telephone-based queries is highly desirable.

• Excellent communication and interpersonal skills.

• Friendly, motivated, and proactive approach to work.

• Strong organisational skills with a sharp eye for detail.