Customer Service Advisor

Pickles Recruitment; Wilmslow; On-site; GBP 24,000 - 29,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Wilmslow. The ideal candidate will possess resilience, empathy, and strong multitasking abilities to manage contractor queries via various communication methods. Responsibilities include addressing customer needs, problem-solving, and maintaining inter-departmental relationships. The position offers a full-time permanent role with excellent benefits and opportunities for career progression, along with a diverse and friendly workplace environment.

Benefits

Team and individual incentives

Social events

Diverse, friendly workplace

Qualifications

• Experience in high-pressure environments such as retail or hospitality.
• Strong problem-solving skills.
• Ability to manage multiple tasks effectively.

Responsibilities

• Manage contractor queries by phone, email, and digital communications.
• Proactively address customer needs and queries.
• Develop relationships with other departments.

Skills

Resilience

Empathy

Multitasking

Problem Solving

Good Telephone Manner

Job description

Customer Service Advisor - £24,500

An opportunity has arisen for a team player with resilience, empathy and a knack for multitasking and problem solving to join the customer services team in our newly renovated Wilmslow office.

As a Customer Service Advisor, you will be dealing with contractor queries by phone, email and other digital communication methods. Daily queries range from payment calculations, tax information to online account access help. You will also be responsible for :

• A proactive management of customers' needs.
• Understanding customer needs and effectively managing customer queries
• Understanding how multiple areas of the business operate and how this impacts our contractors being paid
• Problem solving
• Developing and maintaining relationships with other departments within the company

We're looking for people that have experience in high-pressure environments such as retail, hospitality, complaint handling or other environments where your strength as a problem solver really comes into play.

The office and department is looking to change how we work and as part of this, people who are driven to challenge process and take responsibility for workflows would be a valuable skill we are looking for.

The ideal personal characteristics we look for :

• Team player
• Able to multitask
• Ability to remain calm under pressure
• Analytical
• Competent
• Keen to learn and develop
• Able to identify and prioritise tasks
• Good telephone manner

In return, we will offer you

• Team and individual incentives
• Social events
• Diverse, friendly and active workplace

Job Types : Full-time, permanent

Monday - Friday 9am-5 : 30pm plus excellent benefits and progression