Customer Service Advisor

ACS Staffing Solutions; Upper Harlestone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics provider in Northampton is seeking a Customer Service Advisor. Duties include answering customer queries, scheduling deliveries, and maintaining records. The ideal candidate will have exceptional customer service and communication skills, and be comfortable working on the phone. The position offers £12.21 per hour and could become permanent after an initial 12-week period.

Qualifications

• Exceptional customer service skills.
• Exceptional communication skills, both written and verbal.
• Proficient in MS Office, especially Word and Email.

Responsibilities

• Handle inbound customer calls related to delivery queries.
• Communicate with delivery drivers to schedule their next drop.
• Book in deliveries with customers.
• Write emails to customers.
• Update and maintain the database with address details.

Skills

Exceptional customer service skills

Exceptional communication skills

MS Office – Word and Email

Phone handling

Job description

Overview

Location: Northampton (NN5)

Position: Customer Service Advisor

Shift: Friday to Tuesday, 11:00–20:00 on Fridays and 08:00–17:00 Saturday to Tuesday

Hourly rate: £12.21 per hour

Contract: Temporary ongoing with the potential to become permanent after 12 successful weeks.

We are partnering with an exceptional logistics provider who is seeking service-driven individuals to join their team.

Are you a passionate Customer Service Advisor who thrives on going the extra mile for customers or someone who enjoys speaking with customers and resolving problems? If so, we would love to hear from you.

Responsibilities

• Handle inbound customer calls related to queries around the delivery of their goods
• Speak with delivery drivers, schedule their next drop, and/or confirm arrival at a customer location
• Book in deliveries with customers
• Write emails to customers
• Update and maintain the database with address details or updates on queries

Qualifications

• Exceptional customer service skills
• Exceptional communication skills, both written and verbal
• MS Office – Word and Email
• Happy to be on the phone

If you are interested in this Customer Service Advisor role, please apply now