Customer Service Advisor

Ee & Bt; Treharris; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Service Advisor in Treharris. You will assist customers over the phone, ensuring their needs are addressed while offering support in managing their accounts. The role offers a flexible work environment, growth opportunities, and competitive pay including commission and great benefits like online GP access and family leave policies.

Benefits

£12.82 starting hourly rate

Online GP access

Paid carer's leave

Family leave benefits

Discounts on company products

Career development support

Volunteering days

Optional Private Healthcare

Qualifications

• Experience in customer service is preferred.
• Ability to listen and empathize with customers.
• Resilience and problem-solving skills.

Responsibilities

• Speak with customers over the phone about their account and needs.
• Listen to customer needs and work with them to find the best possible outcome.
• Support customers in managing their accounts with flexibility and reliability.

Skills

Communication skills

Customer service

Flexibility

Job description

Customer Service Advisor

Location: Treharris, Mid Glamorgan, UK, CF46 5

Company: Apply4U

Job Type: Full time, Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Overview

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Merthyr?

We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency.

Just a few ways we're doing this include:

Responsibilities

• Speak with customers over the phone about their account and needs
• Listen to customer needs and work with them to find the best possible outcome
• Support customers in managing their accounts with flexibility and reliability

What's in it for you? / Benefits

• A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
• Online GP - access to a GP via telephone or video 24/7 for you and your immediate family, fully funded
• Market leading paid carer's leave, up to 2 weeks off for carers
• Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year
• Discounts on EE & BT products including Mobile and Broadband
• Support in carving your own career path and ongoing development
• Volunteering days to give back to your local community
• Optional Private Healthcare and Dental

On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?